In-Store Tech Sales & Service Advisor

Telstra Corporation; Melbourne; Hybride; AUD 66 000 - 81 000; Plein temps

Avantages offerts par ce poste

Telstra discounts

12% superannuation included

16 weeks parental leave

Training & career growth opportunities

Flexible working hours

Résumé du poste

Telstra Retail in Broadmeadows is seeking a full-time Customer Service & Sales Consultant to assist customers with product selection, service activation, and troubleshooting. You will play a key role in delivering positive experiences, staying current with Telstra gadgets and services, and working as part of a team to meet store goals.

The role emphasizes a solution-oriented approach, strong communication, and a drive to achieve sales targets while delivering excellent customer service.

Qualifications

• Strong communication skills and friendly in-person interactions.
• Ability to guide customers to suitable products and services.
• Proactive in resolving basic issues and questions.
• Comfort with learning about Telstra products and services.
• Willingness to adapt to a fast-paced retail environment.
• Previous customer-facing experience is a plus but not required.

Responsabilités

• Deliver exceptional customer experiences and guidance on products and services.
• Be the go-to tech expert for customers with up-to-date knowledge.
• Aim to meet and exceed sales targets and KPIs while maintaining service quality.
• Collaborate with teammates to achieve store goals and maintain a welcoming environment.

Connaissances

Communication skills

Solution oriented

Sales driven

Customer service

Learning mindset

Description du poste

Telstra Retail in Broadmeadows is seeking a full-time Customer Service & Sales Consultant to assist customers with product selection, service activation, and troubleshooting. You will play a key role in delivering positive experiences, staying current with Telstra gadgets and services, and working as part of a team to meet store goals.

The role emphasizes a solution-oriented approach, strong communication, and a drive to achieve sales targets while delivering excellent customer service.