In-Store Tech & Customer Experience Consultant

Singtel; Brisbane; On-site; Confidential; Full time

Benefits offered by this job

Staff discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus in Brisbane's Carindale is seeking a positive, customer-focused Retail Service Consultant to join our full‑time team. Be the face of Optus, deliver standout experiences, and help customers find simple, friendly solutions for their tech needs.

You'll build product knowledge, support enquiries with empathy, and contribute to a welcoming store environment. We value teamwork, accountability, and a service-first approach, with benefits including staff discounts, Connected Day, and parental

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge and explain tech solutions in a friendly, accessible way.
• Use listening and service-minded approach to understand needs and deliver solutions.
• Support customers through inquiries with empathy and clear communication.
• Contribute to a welcoming, customer-first store by teamwork and memorable moments.
• Stay adaptable, stepping up during busy times to keep the store running smoothly.

Job description

Optus in Brisbane's Carindale is seeking a positive, customer-focused Retail Service Consultant to join our full‑time team. Be the face of Optus, deliver standout experiences, and help customers find simple, friendly solutions for their tech needs.

You'll build product knowledge, support enquiries with empathy, and contribute to a welcoming store environment. We value teamwork, accountability, and a service-first approach, with benefits including staff discounts, Connected Day, and parental