In-Store Tech & Customer Experience Consultant

Optus Enterprise; City Of Swan; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remuneration

Product discounts

Monthly credit

Connected Day

Diversity networks

Counselling support

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Midland team in a Full-Time capacity. If you love helping people, thrive in a supportive environment and bring energy to every conversation, we'd love to have you on board.

Be the face of Optus, build strong product knowledge across the full range of tech solutions, and explain options in a friendly, clear, and accessible way. You’ll support customers through inquiries with empathy and calm de-escalation.

Qualifications

• Previous retail or customer service experience.
• Strong communication and problem-solving skills.
• Ability to explain technical products clearly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Product knowledge

Communication

Empathy

Teamwork

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Midland team in a Full-Time capacity. If you love helping people, thrive in a supportive environment and bring energy to every conversation, we'd love to have you on board.

Be the face of Optus, build strong product knowledge across the full range of tech solutions, and explain options in a friendly, clear, and accessible way. You’ll support customers through inquiries with empathy and calm de-escalation.