In-Store Retail Advisor — Tech & Solutions

Singtel Group; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounts & offers

Connected Day

Diversity networks

Wellbeing support

Parental leave

Job summary

Optus in Carindale, Brisbane is seeking a Retail Service Consultant on a full-time basis. If you love helping people and thrive in a supportive team, we'd love to have you on board.

You'll become an expert across the full range of tech solutions, explain things simply, listen with empathy, and deliver personalised solutions. Join a welcoming, customer-first environment and help keep the store running smoothly during busy periods.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Carindale, Brisbane is seeking a Retail Service Consultant on a full-time basis. If you love helping people and thrive in a supportive team, we'd love to have you on board.

You'll become an expert across the full range of tech solutions, explain things simply, listen with empathy, and deliver personalised solutions. Join a welcoming, customer-first environment and help keep the store running smoothly during busy periods.