Retail Tech Concierge: Customer Experience Champion

Optus; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Connected Day (paid)

Diversity & inclusion programs

Counselling and support services 24/7

Parental leave up to 14 weeks

Job summary

Optus is seeking a Retail Service Consultant to join the Carindale store in a full-time capacity. If you love helping people and bringing energy to conversations, you’ll thrive in our supportive team environment.

In this role you will be the face of Optus, delivering standout customer experiences while building expertise across our range of tech solutions. You’ll use empathy and clear communication to tailor solutions for each customer and help keep the store running smoothly.

Qualifications

• Customer service experience preferred.
• Ability to explain technology in simple terms.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Build strong product knowledge and explain tech solutions in a friendly, simple way.
• Understand customer needs and deliver personalised solutions that make their day.
• Support customers through enquiries with empathy, clear communication and calm de-escalation.
• Contribute to a welcoming environment by working closely with your team to create memorable moments.

Skills

Customer service

Product knowledge

Communication

Teamwork

Job description

Optus is seeking a Retail Service Consultant to join the Carindale store in a full-time capacity. If you love helping people and bringing energy to conversations, you’ll thrive in our supportive team environment.

In this role you will be the face of Optus, delivering standout customer experiences while building expertise across our range of tech solutions. You’ll use empathy and clear communication to tailor solutions for each customer and help keep the store running smoothly.