Retail Tech Advisor: Customer-Centric Service

Optus; Brisbane; Sur place; AUD 34 000 - 44 000; Plein temps

Avantages offerts par ce poste

Discounts

Connected Day

Counselling services

Parental leave

Résumé du poste

Optus is seeking a Retail Service Consultant for our Carindale team in Brisbane. This full-time role focuses on delivering exceptional customer experiences, building product knowledge, and providing personalised tech solutions.

You’ll engage with customers, handle enquiries with empathy, and contribute to a welcoming store environment alongside a supportive team. Join Optus to work in a dynamic retail setting, develop your tech explanation skills, and help customers find the right solutions

Qualifications

• Experience in customer service preferred.
• Ability to explain technology in simple terms.

Responsabilités

• Be the face of Optus, delivering standout customer experiences.
• Build product knowledge and explain tech solutions clearly.
• Listen actively to understand needs and offer personalised solutions.
• Assist customers with enquiries and resolve issues with empathy.
• Support a welcoming store environment and collaborate with the team.
• Stay adaptable during peak times and help keep the store running smoothly.

Connaissances

Customer service

Communication

Empathy

Problem solving

Teamwork

Description du poste

Optus is seeking a Retail Service Consultant for our Carindale team in Brisbane. This full-time role focuses on delivering exceptional customer experiences, building product knowledge, and providing personalised tech solutions.

You’ll engage with customers, handle enquiries with empathy, and contribute to a welcoming store environment alongside a supportive team. Join Optus to work in a dynamic retail setting, develop your tech explanation skills, and help customers find the right solutions