In-Home Aged Care Service Coordinator

For Care; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

For Care is seeking an experienced Aged Care Service Coordinator to manage a portfolio of Support at Home customers, delivering high-quality care management and service coordination that keeps people safe, independent, and living life on their terms.

You’ll partner with customers, families, support workers, allied health professionals, and external providers to ensure services are person-centred, outcome-focused, and compliant with the Aged Care Act 2024 and the Support at Home Program Manual.

Qualifications

• Minimum 2 years' experience in aged care, with demonstrated care management experience
• Knowledge of the Support at Home Program and the Aged Care Act 2024
• Current Australian Driver Licence, National Police Check, First Aid/CPR, and relevant screening checks
• Strong assessment, care planning, and budget monitoring skills
• Excellent communication and documentation skills
• Experience using My Aged Care and Dynamics 365 (or similar client management systems)

Responsibilities

• Managing an allocated portfolio of Support at Home customers, from intake assessments through to ongoing care planning and reviews
• Developing person-centred care plans that reflect customer goals, preferences, and assessed needs
• Monitoring customer budgets and funding, identifying risks before they become problems
• Coordinating service delivery across support workers, allied health, and external providers
• Completing assessments and referrals, including Home Safety and Falls Risk Assessments
• Maintaining accurate, timely documentation that meets legislative and audit requirements
• Supporting continuity of care, including hospital admissions, discharge planning, and respite coordination
• Contributing to a culture of continuous improvement, safety, and inclusion

Skills

Care management

Budget monitoring

Care planning

Communication

Documentation

My Aged Care

Dynamics 365

Driver Licence

Police Check

First Aid/CPR

Education

Certificate IV in Ageing Support

Certificate IV in Community Services

Diploma or Degree in Nursing

Diploma or Degree in Social Work

Diploma or Degree in Allied Health

Diploma or Degree in Human Services

Tools

My Aged Care

Dynamics 365

Job description

For Care is seeking an experienced Aged Care Service Coordinator to manage a portfolio of Support at Home customers, delivering high-quality care management and service coordination that keeps people safe, independent, and living life on their terms.

You’ll partner with customers, families, support workers, allied health professionals, and external providers to ensure services are person-centred, outcome-focused, and compliant with the Aged Care Act 2024 and the Support at Home Program Manual.