Community Aged Care Service Coordinator

Community Health Service Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

healthAbility in Melbourne is seeking a Service Coordinator for In Home Community Support, a full-time role joining our multidisciplinary team to deliver high-quality in home care. You will coordinate staff rosters, manage client services in IT systems, and ensure accurate documentation while following privacy requirements.

This role emphasises proactive referrals, risk-based prioritisation, and collaboration with families to connect clients with appropriate services.

Qualifications

• Experience in community aged care or community health settings.
• Knowledge of health systems and My Aged Care.

Responsibilities

• Provide high-quality customer support to Healthy Ageing at Home clients, their families, and the team.
• Coordinate and roster newly onboarded support staff, including arranging buddy shifts to support their transition.
• Manage and schedule client services within appropriate IT systems, ensuring accurate documentation of all actions and communications.
• Follow up promptly on referrals and service requests to ensure timely and effective care delivery.
• Prioritise urgent service and supply requests based on risk assessments and client needs.
• Seek management guidance on potential risks or issues identified when engaging with clients or staff within the Healthy Ageing at Home team.
• Ensure all interactions and record-keeping comply with national privacy and confidentiality requirements.
• Liaise with clients and families to explain HealthAbility services and support access to care.
• Work within defined role boundaries and escalatio
• Participate in task rotations alongside colleagues to ensure consistent service coverage.
• Ensure all service delivery is within program guidelines and aligned with healthAbility values.

Skills

Aged care experience

Community health

Health system knowledge

My Aged Care

Job description

healthAbility in Melbourne is seeking a Service Coordinator for In Home Community Support, a full-time role joining our multidisciplinary team to deliver high-quality in home care. You will coordinate staff rosters, manage client services in IT systems, and ensure accurate documentation while following privacy requirements.

This role emphasises proactive referrals, risk-based prioritisation, and collaboration with families to connect clients with appropriate services.