Service Coordinator - Aged Care

Care Connect - Community Care Provider; Geehi; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

5 weeks annual leave

WFH flexibility

Employee Assistance Program

Training and development

Supportive team culture

Job summary

Care Connect - Community Care Provider is seeking a Service Coordinator in Support at Home, based in Bella Vista, NSW. This full-time, maximum-term role focuses on delivering high-quality administrative support and coordinating care services for clients.

The role emphasizes customer service, strong communication, and collaboration with care managers and service providers to achieve optimal outcomes. Applicants should have relevant experience and a customer-service mindset.

Qualifications

• Experience in customer service, administration, or coordination.
• Previous work in a high-volume inbound phone environment is advantageous.
• Strong communication, organisation, and time management skills.
• Proficiency with Microsoft Office, and comfort learning new systems.
• A background in CHSP, health, or community services is advantageous.

Responsibilities

• Be the first point of contact for clients, helping them access services and navigate care options.
• Promote the Care Connect proposition by coordinating between clients, client advisors, and service providers.
• Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
• Build strong client relationships, tailoring solutions to meet individual needs.
• Collaborate with care managers and service providers to achieve the best possible outcomes.

Job description

Service Coordinator - Support at Home

Full-Time | Maximum-Term Contract to October 2027

Location: Bella Vista, NSW (Hybrid Working | 3 Days WFH)

We’re offering a full-time, maximum-term role for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.

About Us

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day.

You can be part of it.

As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.

About The Role

As a Service Coordinator in our Support at Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels. You’ll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.

In this role, you will:

• Be the first point of contact for clients, helping them access services and navigate care options.
• Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
• Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
• Build strong client relationships, tailoring solutions to meet individual needs.
• Collaborate with care managers and service providers to achieve the best possible outcomes.

About You

You’ll be a positive, enthusiastic and motivated professional with excellent communication skills and a genuine commitment to delivering outstanding client experiences. Highly organised and proactive, you thrive in a fast-paced environment, can confidently manage competing priorities and remain calm under pressure. As a collaborative team player, you’re solutions-focused, client-centred and enjoy building strong relationships while consistently meeting deadlines and achieving results.

To succeed, you’ll bring:

• Experience in customer service, administration, or coordination.
• Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure is advantageous but not essential
• Strong communication, organisation, and time management skills.
• Proficiency with Microsoft Office, and comfort learning new systems.
• A background in CHSP, health, or community services (advantageous but not essential).

Above all, you’re passionate about helping clients maintain independence and live well at home. You share our values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).

Minimum qualifications

• A qualification or formal training in Customer Service, Business Administration or equivalent; OR
• At least 3 years’ experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.

Requirements

Full Australian working rights, current Police Check and Working With Children Check (we will arrange police checks for successful candidates).

What’s in it for you

At Care Connect, we value and support our people. You’ll enjoy:

• Competitive salary
• Salary packaging benefits to increase your take-home pay
• 5 weeks annual leave + ADO option
• Flexible working environment that supports work/life balance, including WF
• A caring and supportive team culture
• Ongoing training and development to support your career progression
• Access to an Employee Assistance Program, discounted health insurance, and wellbeing products

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.