Aged Care Service Co-ordinator

For Care; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

For Care is seeking an experienced Aged Care Service Coordinator to manage a portfolio of Support at Home customers, delivering high-quality care management and service coordination that keeps people safe, independent, and living life on their terms.

You’ll partner with customers, families, support workers, allied health professionals, and external providers to ensure services are person-centred, outcome-focused, and compliant with the Aged Care Act 2024 and the Support at Home Program Manual.

Qualifications

• Minimum 2 years' experience in aged care, with demonstrated care management experience
• Knowledge of the Support at Home Program and the Aged Care Act 2024
• Current Australian Driver Licence, National Police Check, First Aid/CPR, and relevant screening checks
• Strong assessment, care planning, and budget monitoring skills
• Excellent communication and documentation skills
• Experience using My Aged Care and Dynamics 365 (or similar client management systems)

Responsibilities

• Managing an allocated portfolio of Support at Home customers, from intake assessments through to ongoing care planning and reviews
• Developing person-centred care plans that reflect customer goals, preferences, and assessed needs
• Monitoring customer budgets and funding, identifying risks before they become problems
• Coordinating service delivery across support workers, allied health, and external providers
• Completing assessments and referrals, including Home Safety and Falls Risk Assessments
• Maintaining accurate, timely documentation that meets legislative and audit requirements
• Supporting continuity of care, including hospital admissions, discharge planning, and respite coordination
• Contributing to a culture of continuous improvement, safety, and inclusion

Skills

Care management

Budget monitoring

Care planning

Communication

Documentation

My Aged Care

Dynamics 365

Driver Licence

Police Check

First Aid/CPR

Education

Certificate IV in Ageing Support

Certificate IV in Community Services

Diploma or Degree in Nursing

Diploma or Degree in Social Work

Diploma or Degree in Allied Health

Diploma or Degree in Human Services

Tools

My Aged Care

Dynamics 365

Job description

Aged Care Service Coordinator – Support at Home

A circle of care and community

At For Care, we live and breathe our reason for being: FOR CARE. Our team brings together compassion, expertise, and genuine partnership with the customers we support. Way beyond simply providing aged care services, we work alongside older Australians to keep choice and control exactly where it belongs, with them.

About the role

We're looking for an experienced Aged Care Service Coordinator to manage a portfolio of Support at Home customers, delivering high-quality care management and service coordination that keeps people safe, independent, and living life on their terms.

You’ll work in partnership with customers, families, support workers, allied health professionals, and external providers to ensure services are person-centred, outcome-focused, and compliant with the Aged Care Act 2024, the Strengthened Aged Care Quality Standards, and the Support at Home Program Manual.

What you'll be doing

• Managing an allocated portfolio of Support at Home customers, from intake assessments through to ongoing care planning and reviews
• Developing person-centred care plans that reflect customer goals, preferences, and assessed needs
• Monitoring customer budgets and funding, identifying risks before they become problems
• Coordinating service delivery across support workers, allied health, and external providers
• Completing assessments and referrals, including Home Safety and Falls Risk Assessments
• Maintaining accurate, timely documentation that meets legislative and audit requirements
• Supporting continuity of care, including hospital admissions, discharge planning, and respite coordination
• Contributing to a culture of continuous improvement, safety, and inclusion

What you’ll bring

• Certificate IV in Ageing Support, Community Services, or equivalent
• Minimum 2 years' experience in aged care, with demonstrated care management experience
• Working knowledge of the Support at Home Program and the Aged Care Act 2024
• Current Australian Driver Licence, National Police Check, First Aid/CPR, and relevant screening checks
• Strong assessment, care planning, and budget monitoring skills
• Excellent communication and documentation skills, with the ability to manage competing priorities
• A Diploma or Degree in Nursing, Social Work, Allied Health, or Human Services
• Experience using My Aged Care and Dynamics 365 (or similar client management systems)

You’ll be part of a team that genuinely believes the little things count as much as the big ones. We offer real support, a values-led culture built on accountability, respect and transparency, and the chance to make a tangible difference in the lives of the people we work with.

For Care is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and people from all backgrounds.