In-Branch Banking & FinTech Advisor

Commonwealth Bank; Grafton; On-site; AUD 55,000 - 65,000; Full time

Job summary

Commonwealth Bank in Grafton is seeking a Customer Banking Specialist to help local customers with Home Loans, Community Banking and digital options. You will deliver excellent service, handle enquiries and assist with account maintenance, applying your knowledge and empathy to find holistic solutions.

You will work in a busy retail environment, building relationships, explaining financial terms clearly and guiding customers through our in-branch technology.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Financial terms

Problem solving

Job description

Commonwealth Bank in Grafton is seeking a Customer Banking Specialist to help local customers with Home Loans, Community Banking and digital options. You will deliver excellent service, handle enquiries and assist with account maintenance, applying your knowledge and empathy to find holistic solutions.

You will work in a busy retail environment, building relationships, explaining financial terms clearly and guiding customers through our in-branch technology.