Customer Banking Specialist – Home Loans, Financial Guidance

Commonwealth Bank Of Australia; The Hills; On-site; AUD 65,000 - 78,000; Full time

Job summary

Commonwealth Bank Of Australia in Castle Towers is seeking a Customer Banking Specialist to engage customers on Home Loans, Business Banking and Financial Advice, and to assist with account enquiries and credit applications.

You will demonstrate in-branch technology and digital banking options, while solving problems and upholding our processes within a risk-aware culture for a busy retail environment.

Qualifications

• Experience delivering exceptional customer service in financial services.
• Ability to explain financial terms clearly to customers.
• Strong communication and active listening skills.
• Ability to work in a busy retail banking environment.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication skills

Financial knowledge

Problem solving

Job description

Commonwealth Bank Of Australia in Castle Towers is seeking a Customer Banking Specialist to engage customers on Home Loans, Business Banking and Financial Advice, and to assist with account enquiries and credit applications.

You will demonstrate in-branch technology and digital banking options, while solving problems and upholding our processes within a risk-aware culture for a busy retail environment.