Customer Banking Specialist

CommBank; Grafton; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

CommBank’s Grafton Branch is seeking a Customer Banking Specialist to help customers with home loans, business banking and financial guidance. You’ll discuss options, open accounts and demonstrate digital banking tools, delivering a seamless and friendly service.

You’ll need excellent communication, a customer-centric mindset, integrity, and the ability to explain financial terms clearly in a busy retail environment. A genuine interest in building a career with CommBank is encouraged.

Qualifications

• Experience delivering exceptional customer service in financial services, retail or hospitality.
• Ability to articulate financial terms clearly to customers.
• Ability to ask the right questions and provide holistic solutions.
• Comfortable in a busy, commercial retail environment while keeping a clear customer focus.
• Genuine interest in pursuing a long-term career with CommBank.

Responsabilités

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, account maintenance and credit product applications
• Demonstrate in-branch technology and digital banking options to customers
• Solve problems and provide effective solutions while adhering to processes and risk controls

Connaissances

Customer service

Communication skills

Explain financial terms

Customer-centric

Problem solving

Description du poste

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Grafton Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply