Customer Banking Specialist

Commonwealth Bank of Australia; Grafton; Sur place; AUD 52 000 - 76 000; Plein temps

Résumé du poste

Commonwealth Bank of Australia in Grafton is seeking a Customer Banking Specialist to deliver everyday banking support at the branch. You’ll help customers with home loans, business banking and financial advice, guiding them through in-branch technology and digital options.

This role focuses on listening, solving problems, and putting customers at the center, in a fast-paced retail environment. You will work with a supportive team, contribute to a positive customer experience, and build a career

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Ability to explain financial terms clearly and simply.
• Strong customer-centric approach with emphasis on integrity and trust.

Responsabilités

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice
• Assist customers with account enquiries and maintenance, and process applications for credit products
• Provide options through education and demonstration of in-branch technology and digital banking options
• Help maintain our risk-adverse culture by following processes and procedures

Connaissances

Customer service

Communication skills

Problem solving

Integrity

Description du poste

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Grafton Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 22/11/2026