Customer Banking Specialist - Home Loans & Financial Advice

CommBank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

CommBank's Grafton Branch is seeking a Customer Banking Specialist to be the public face of the bank in the community. The role focuses on understanding customers' banking needs, including Home Loans, Business Banking, and Financial Advice, and guiding them through in-branch technology and digital options.

You will manage enquiries, maintain accounts, and process credit applications, while upholding our risk-aware culture. Aboriginal & Torres Strait Islander peoples encouraged to apply.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions and place the customer at the center.
• Experience working in a busy retail environment and providing holistic solutions.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
• Problem solve and provide effective solutions while championing our processes and risk-adverse culture.

Skills

Customer service

Communication skills

Problem solving

Customer-centric

Job description

CommBank's Grafton Branch is seeking a Customer Banking Specialist to be the public face of the bank in the community. The role focuses on understanding customers' banking needs, including Home Loans, Business Banking, and Financial Advice, and guiding them through in-branch technology and digital options.

You will manage enquiries, maintain accounts, and process credit applications, while upholding our risk-aware culture. Aboriginal & Torres Strait Islander peoples encouraged to apply.