In-Branch Banking Advisor – Customer Solutions

Commonwealth Bank; Sydney; On-site; AUD 45,000 - 60,000; Part time

Job summary

Commonwealth Bank in Cabramatta is seeking a Customer Banking Specialist to join our Retail Banking Services team. You will engage with customers to understand needs and promote Home Loans, Business Banking and Financial Advice, while guiding them through in-branch technology and digital options.

This role emphasizes clear communication, problem solving and integrity, with a focus on delivering a seamless banking experience in a busy retail environment.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Problem solving

Customer-centric

Job description

Commonwealth Bank in Cabramatta is seeking a Customer Banking Specialist to join our Retail Banking Services team. You will engage with customers to understand needs and promote Home Loans, Business Banking and Financial Advice, while guiding them through in-branch technology and digital options.

This role emphasizes clear communication, problem solving and integrity, with a focus on delivering a seamless banking experience in a busy retail environment.