Customer Banking Specialist: Financial Guidance

Commonwealth Bank; Sydney; On-site; AUD 60,000 - 72,000; Full time

Job summary

Commonwealth Bank in Sydney's Westpoint Marketown Branch seeks a Customer Banking Specialist to support customers with everyday banking needs. You will discuss Home Loans, Business Banking and Financial Advice, guiding customers through in-branch technology and digital banking tools.

You’ll work in a busy retail environment, delivering exceptional service, resolving enquiries and processing applications while upholding our risk-management standards and customer-centric approach.

Qualifications

• Proven experience delivering exceptional customer service, preferably in financial services, retail or hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity, and put the customer first.
• Ability to thrive in a busy, commercial retail environment while delivering holistic solutions.

Responsibilities

• Have in-depth conversations with customers about banking needs, including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintain accounts and process credit product applications
• Demonstrate in-branch technology and digital banking options to customers
• Problem solve and provide effective solutions while upholding processes and risk controls

Job description

Commonwealth Bank in Sydney's Westpoint Marketown Branch seeks a Customer Banking Specialist to support customers with everyday banking needs. You will discuss Home Loans, Business Banking and Financial Advice, guiding customers through in-branch technology and digital banking tools.

You’ll work in a busy retail environment, delivering exceptional service, resolving enquiries and processing applications while upholding our risk-management standards and customer-centric approach.