Personal Banking Advisor — Home Loans & Advice

Commonwealth Bank; Sydney; In loco; AUD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Commonwealth Bank is seeking a Customer Banking Specialist for the Redfern Branch. You will engage with customers to understand their banking needs, including home loans, business banking and financial advice, while guiding them through in-branch technology and digital banking options.

You will support account maintenance, investigate enquiries and process credit product applications, with a focus on delivering financial wellbeing and holistic solutions in a fast-paced retail environment.

Competenze

• Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Mansioni

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Conoscenze

Customer service

Communication skills

Problem solving

Integrity

Customer focus

Descrizione del lavoro

Commonwealth Bank is seeking a Customer Banking Specialist for the Redfern Branch. You will engage with customers to understand their banking needs, including home loans, business banking and financial advice, while guiding them through in-branch technology and digital banking options.

You will support account maintenance, investigate enquiries and process credit product applications, with a focus on delivering financial wellbeing and holistic solutions in a fast-paced retail environment.