Imports Coordinator & Customer Service Specialist

Wiseway Logistics Ltd; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Wiseway Logistics is seeking a Customer Services Officer to join the Imports team in Sydney on a full-time basis. You will primarily work in our expanding e-Commerce sector where you’ll receive coaching in our industry leading IT software.

The successful candidate will have at least 1 year of imports coordination experience, excellent customer service, and strong data entry skills. Mandarin proficiency is required to communicate with Chinese-speaking clients and collaborate with internal staff

Qualifikationen

• Minimum 1 year experience as Imports coordinator or operator.
• Cargowise knowledge preferred.
• Logistics or freight forwarding knowledge advantageous.
• Excellent customer service skills with ability to build client relations.
• Strong attention to detail and time management.
• Accurate and fast data entry skills.
• Good organisational skills.
• Proficiency in computer usage.
• Ability to converse and write in Mandarin Chinese.

Aufgaben

• Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
• Communicating with transnational clients to organise efficient and on-time freight transportation.
• Managing client enquiries and handling customer feedback/complaints in a timely manner
• Co-coordinating with clients and internal staff
• Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
• Follow procedures and communicate effectively with internal and external team.
• Ad-hoc tasks as required by management.

Kenntnisse

Imports coordination

Logistics knowledge

Customer service

Data entry

Time management

Mandarin Chinese

MS Office

Tools

Cargowise

Jobbeschreibung

Wiseway Logistics is seeking a Customer Services Officer to join the Imports team in Sydney on a full-time basis. You will primarily work in our expanding e-Commerce sector where you’ll receive coaching in our industry leading IT software.

The successful candidate will have at least 1 year of imports coordination experience, excellent customer service, and strong data entry skills. Mandarin proficiency is required to communicate with Chinese-speaking clients and collaborate with internal staff