Operations Coordinator /Customer service

CIMC Wetrans Australia Pty Ltd; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training program

International fast-paced environment

Career progression opportunities

Competitive remuneration

Job summary

CIMC Wetrans Australia Pty Ltd is seeking an Operations Coordinator / Customer Service for our Auburn, NSW team. This graduate-friendly role offers hands-on exposure to air and sea imports/exports within a fast-paced, international setting, with training and opportunities to advance into senior operations and key account management.

Ideal candidates have 1–2 years in freight forwarding or a recent graduate, with strong English and Chinese communication.

Qualifications

• 1–2 years of experience in freight forwarding or logistics or a recent graduate
• Strong communication skills in English and Chinese
• Positive, can-do attitude with a willingness to learn and take on challenges
• Interest in logistics and freight forwarding industry
• Knowledge of freight forwarding, EDI software, or customs processes is a plus but not required

Responsibilities

• Respond promptly to client queries and ensure timely solutions
• Build and maintain strong relationships with clients and internal teams
• Advise management on potential areas for revenue generation or process improvement
• Assist in identifying and implementing solutions for continuous improvements
• Update SOPs and ensure accurate system data
• Ensure timely dispatch of pre-alerts, arrival notices, tax invoices, and outturn reports
• Maintain clients' shipment progress, including delays
• Ensure timely customs declarations are lodged
• Follow up with AQIS, COO, and COA requirements as needed
• Ensure timely transport arrangements and deliveries
• Invoicing and closing files accurately

Skills

Bilingual English & Chinese

Willingness to learn

Job description

Operations Coordinator /Customer service

CIMC Wetrans Australia Pty Ltd – Auburn NSW

Operations Coordinator
Global Freight Forwarding Company – Import & Export Operator

We are a rapidly growing international freight forwarding company headquartered in China, with 16 branches across key locations, including Sydney, Melbourne, and Brisbane. With recent internal changes and rapid expansion of our Australian branch, we are excited to offer an excellent opportunity for individuals with 1-2 years of experience or recent graduates to join our Sydney team as an Operations Coordinator / Customer Service.

Why Join Us?
This is a fantastic opportunity for recent graduates or individuals with some experience who are eager to build a career in the freight forwarding industry. As part of our Graduate Program, you will receive comprehensive training and hands‑on experience from day one. We offer a dynamic environment where you will gain exposure to both air and sea imports and exports, while also being involved in exciting project operations that provide real‑life challenges and the opportunity to develop key skills. Over time, you will gain the experience necessary to grow into a senior‑level role within the company.

We are committed to your professional development and aim to provide a clear path for promotion and career advancement, with significant opportunities to take on challenging projects and responsibilities across various aspects of operations, including key account management.

Key Responsibilities

• Respond promptly to client queries and ensure timely solutions.
• Build and maintain strong relationships with clients and internal teams.
• Advise management on potential areas for revenue generation or process improvement.
• Assist in identifying and implementing solutions aimed at continuous improvements.
• Update Customer SOPs and ensure accurate system data.
• Ensure timely dispatch of Pre-alerts, Arrival Notices, Tax Invoices, and Outturn Reports.
• Maintain clients' updated shipment progress, including delays.
• Ensure timely customs declarations are lodged.
• Follow up with AQIS, COO, and COA requirements as needed.
• Ensure timely transport arrangements and follow up on deliveries and empty collections.
• Invoicing and closing files accurately.

What Makes This Role Special?

• Project Operations Opportunities: As part of our Graduate Program, you will have the chance to work on various projects across different areas of operations. This hands‑on experience will allow you to apply your learning in real‑world situations and develop key skills for your career progression.
• Clear Career Path: We are dedicated to helping you grow. There is significant potential for career advancement, with the possibility to take on senior roles within operations and key account management.
• Dynamic Work Environment: You will be part of an international, fast‑paced company where every day brings new challenges and opportunities for growth.

Ideal Candidate

• 1-2 years of experience in the freight forwarding or logistics industry (preferred).
• Or a recent graduate (with a stable visa status).
• Strong communication skills in both English and Chinese.
• A positive, “can‑do” attitude with a willingness to learn and take on challenges.
• Desire to work in a dynamic environment and take on increasing responsibilities.
• A keen interest in the logistics and freight forwarding industry.
• Knowledge of freight forwarding, EDI software, or customs processes is a plus but not required.

What We Offer

• A comprehensive training program to ensure your growth and success.
• The chance to work within an international, fast‑paced company with significant career progression opportunities.
• A supportive team environment where your contributions are valued.
• Competitive remuneration based on experience and capability.