Customer Services Officer

Wiseway Logistics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wiseway Logistics is seeking a Customer Services Officer to join the Imports team in Sydney on a full-time basis. You will primarily work in our expanding e-Commerce sector where you’ll receive coaching in our industry leading IT software.

The successful candidate will have at least 1 year of imports coordination experience, excellent customer service, and strong data entry skills. Mandarin proficiency is required to communicate with Chinese-speaking clients and collaborate with internal staff

Qualifications

• Minimum 1 year experience as Imports coordinator or operator.
• Cargowise knowledge preferred.
• Logistics or freight forwarding knowledge advantageous.
• Excellent customer service skills with ability to build client relations.
• Strong attention to detail and time management.
• Accurate and fast data entry skills.
• Good organisational skills.
• Proficiency in computer usage.
• Ability to converse and write in Mandarin Chinese.

Responsibilities

• Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
• Communicating with transnational clients to organise efficient and on-time freight transportation.
• Managing client enquiries and handling customer feedback/complaints in a timely manner
• Co-coordinating with clients and internal staff
• Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
• Follow procedures and communicate effectively with internal and external team.
• Ad-hoc tasks as required by management.

Skills

Imports coordination

Logistics knowledge

Customer service

Data entry

Time management

Mandarin Chinese

MS Office

Tools

Cargowise

Job description

Wiseway Logistics (WWG) is an ASX listed fast growing international freight forwarding company. We are a licensed customs broker with custom bonded warehouses with eight offices Australia wide, and international footprint in New Zealand, China, Singapore, and USA.

Due to expansion in workload, we are seeking an Customer Services Officer to join our Imports team in Sydney on a full-time basis. Your role will predominately be working in our expanding e-Commerce sector where you’ll be given coaching in our industry leading IT software.

The Role:

You will be responsible for:

• Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
• Communicating with transnational clients to organise efficient and on-time freight transportation.
• Managing client enquiries and handling customer feedback/complaints in a timely manner
• Co-coordinating with clients and internal staff
• Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
• Follow procedures and communicate effectively with internal and external team.
• Ad-hoc tasks as required by management.

The successful candidate will have the following:

• Minimum 1 or more years' experience as Imports coordinator or operator.
• Cargowise knowledge (Preferred).
• Logistics or freight forwarding knowledge & experience (Advantageous).
• Excellent customer service skills with the ability to build and sustain client relations.
• Strong attention to detail and good time management.
• Accurate and fast data entry skills.
• Good organisational skills.
• Demonstrated proficiency in computer usage.
• Ability to converse and write in Chinese / Mandarin.