Global Freight Customer Service & Sales Support

Summit Global Logistics; Sydney; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Summit Global Logistics in Sydney seeks a Customer Service Operator to join our sales team. You will handle order management, provide freight rate quotes, update client information, and liaise with internal teams to coordinate shipments of import orders.

The role requires at least five years in import freight operations, strong customer focus, excellent communication, and proficiency with CargoWise One. English and Chinese bilingual capabilities are a plus.

Formación

• Minimum 2 years of import freight forwarding experience (Air and Sea preferred).
• Strong customer focus and ability to communicate effectively with customers (oral and written).
• Efficient and able to prioritise tasks.
• Strong team spirit and collaboration with colleagues.
• Hands-on proficiency with CargoWise One (essential for entering files, milestones, invoicing).
• Good communication with transport companies, shipping lines and airlines.

Responsabilidades

• Order management - answering queries in relation to orders in progress.
• Sales support - providing freight rates and solutions to new customers.
• Client information update and relationship building.
• Internal liaison - coordinating with other teams regarding shipment service for assigned accounts.

Conocimientos

Freight forwarding (import)

Customer service

Communication

Prioritisation

Team spirit

Bilingual EN/ZH

CargoWise One

Herramientas

CargoWise One

Descripción del empleo

Summit Global Logistics in Sydney seeks a Customer Service Operator to join our sales team. You will handle order management, provide freight rate quotes, update client information, and liaise with internal teams to coordinate shipments of import orders.

The role requires at least five years in import freight operations, strong customer focus, excellent communication, and proficiency with CargoWise One. English and Chinese bilingual capabilities are a plus.