Impactful School ICT Support Officer - Permanent FT

Catholic Schools Parramatta Diocese Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

School fee discount

Fitness Passport

Professional development

Modern facilities

Cultural leave

Job summary

Nagle Catholic College, part of Catholic Schools Parramatta Diocese Limited, is seeking a reliable School Technical Support Officer for a permanent full-time role commencing October 2026. You will deliver efficient technology services across the College, helping staff and students access systems and equipment to support teaching and learning.

Responsibilities include first-level tech support, hardware/software setup, account management, asset tracking, and ICT project assistance.

Qualifications

• Experience in a technical support or ICT support role, ideally within a school environment.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365, learning platforms and antivirus tools.

Responsibilities

• Provide first-level technical support for staff and students, troubleshooting hardware, software and network issues.
• Assist with setup, installation, configuration and maintenance of computers, peripherals, mobile devices and audiovisual equipment.
• Support user account management, including password resets and access permissions.
• Maintain ICT inventory, including asset tagging and accurate record keeping.
• Assist with ICT projects, upgrades and equipment deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.
• Follow ICT policies and security protocols to protect data and systems.
• Provide basic training and guidance to staff and students on common software and systems.

Skills

Windows/macOS

Microsoft 365

Antivirus tools

Networking fundamentals

Customer service

Troubleshooting

Tools

IT hardware

A/V equipment

Job description

Nagle Catholic College, part of Catholic Schools Parramatta Diocese Limited, is seeking a reliable School Technical Support Officer for a permanent full-time role commencing October 2026. You will deliver efficient technology services across the College, helping staff and students access systems and equipment to support teaching and learning.

Responsibilities include first-level tech support, hardware/software setup, account management, asset tracking, and ICT project assistance.