School Technical Support Officer

Catholic Schools Parramatta Diocese Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

School fee discount

Fitness Passport

Professional development

Modern facilities

Cultural leave

Job summary

Nagle Catholic College, part of Catholic Schools Parramatta Diocese Limited, is seeking a reliable School Technical Support Officer for a permanent full-time role commencing October 2026. You will deliver efficient technology services across the College, helping staff and students access systems and equipment to support teaching and learning.

Responsibilities include first-level tech support, hardware/software setup, account management, asset tracking, and ICT project assistance.

Qualifications

• Experience in a technical support or ICT support role, ideally within a school environment.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365, learning platforms and antivirus tools.

Responsibilities

• Provide first-level technical support for staff and students, troubleshooting hardware, software and network issues.
• Assist with setup, installation, configuration and maintenance of computers, peripherals, mobile devices and audiovisual equipment.
• Support user account management, including password resets and access permissions.
• Maintain ICT inventory, including asset tagging and accurate record keeping.
• Assist with ICT projects, upgrades and equipment deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.
• Follow ICT policies and security protocols to protect data and systems.
• Provide basic training and guidance to staff and students on common software and systems.

Skills

Windows/macOS

Microsoft 365

Antivirus tools

Networking fundamentals

Customer service

Troubleshooting

Tools

IT hardware

A/V equipment

Job description

Nagle Catholic College is seeking a reliable and enthusiastic School Technical Support Officer to join our team in a permanent full-time position commencing October 2026. You will support the delivery of efficient technology services across the College, helping staff and students access the systems and equipment that support teaching and learning.

As a welcoming Catholic secondary school for girls, Nagle Catholic College is committed to empowering students to achieve their potential. Join a supportive community where collaboration, continuous improvement and engaging learning experiences are valued.

Permanent Full-Time | Commencing October 2026

The successful candidate will

• Provide first-level technical support for staff and students, troubleshooting hardware, software and network issues.

• Assist with the setup, installation, configuration and maintenance of computers, peripherals, mobile devices and audiovisual equipment.

• Support user account management, including password resets and access permissions.

• Maintain ICT inventory, including asset tagging and accurate record keeping.

• Assist with ICT projects, upgrades and equipment deployments.

• Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.

• Follow ICT policies and security protocols to protect data and systems.

• Provide basic training and guidance to staff and students on common software and systems.

• Competitive remuneration and benefits

• Up to 25% discount on school fees for your children

• Wellbeing initiatives and resources, including access to Fitness Passport

• Professional growth and development opportunities

• Contemporary facilities and a supportive team environment

• Cultural leave for Aboriginal and Torres Strait Islander employees

• Compliance with NSW Child Protection Legislation - Working with Children Check clearance

• Experience in a technical support or ICT support role, ideally within a school environment.

• Strong knowledge of Windows and/or macOS environments.

• Experience with common software applications, including Microsoft 365, learning platforms and antivirus tools.

• A sound understanding of networking fundamentals.

• Strong problem-solving skills and attention to detail.

• Effective communication and customer service skills.

About Catholic Schools Parramatta Diocese (CSPD)

Nagle College is part of CSPD, a network of 83 schools dedicated to transforming learning for over 40,000 students. With 5,000+ educators, CSPD provides the resources and professional development to help teachers thrive.

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including a valid Working with Children Check and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children's Guardian here.

To find out more about CSPD go to https://www.parra.catholic.edu.au/ or follow us on LinkedIn.

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.