School Technical Support Officer

Nagle College Blacktown South; Blacktown; On-site; AUD 65,000 - 75,000; Full time

Job summary

Nagle Catholic College in Blacktown South, NSW, seeks a reliable School Technical Support Officer for a permanent full-time role commencing October 2026. You will support teaching and learning by delivering efficient technology services across the College, helping staff and students access the systems and equipment they rely on.

The successful candidate will troubleshoot hardware, software and network issues, install and maintain computers, manage user accounts, and assist with ICT projects

Qualifications

• Must have Working with Children Check clearance.
• Experience in a technical support or ICT support role, ideally within a school environment.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365, learning platforms and antivirus tools.
• A sound understanding of networking fundamentals.
• Strong problem-solving and attention to detail.
• Effective communication and customer service skills.

Responsibilities

• Provide first-level technical support for staff and students, troubleshooting hardware, software and network issues.
• Assist with the setup, installation, configuration and maintenance of computers, peripherals, mobile devices and audiovisual equipment.
• Support user account management, including password resets and access permissions.
• Maintain ICT inventory, including asset tagging and accurate record keeping.
• Assist with ICT projects, upgrades and equipment deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.
• Follow ICT policies and security protocols to protect data and systems.
• Provide basic training and guidance to staff and students on common software and systems.

Skills

Windows and macOS environments

Microsoft 365

Learning platforms

Networking fundamentals

Customer service skills

Problem-solving skills

Tools

Antivirus tools

Job description

Nagle College Blacktown South – Blacktown NSW

Full time, Permanent

2d ago , from Catholic Education Diocese of Parramatta

School Technical Support Officer – Nagle Catholic College, Blacktown South

Nagle Catholic College is seeking a reliable and enthusiastic School Technical Support Officer to join our team in a permanent full-time position commencing October 2026. You will support the delivery of efficient technology services across the College, helping staff and students access the systems and equipment that support teaching and learning.

As a welcoming Catholic secondary school for girls, Nagle Catholic College is committed to empowering students to achieve their potential. Join a supportive community where collaboration, continuous improvement and engaging learning experiences are valued.

The successful candidate will

Provide first-level technical support for staff and students, troubleshooting hardware, software and network issues.

Assist with the setup, installation, configuration and maintenance of computers, peripherals, mobile devices and audiovisual equipment.

Support user account management, including password resets and access permissions.

Maintain ICT inventory, including asset tagging and accurate record keeping.

Assist with ICT projects, upgrades and equipment deployments.

Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.

• Follow ICT policies and security protocols to protect data and systems.

Provide basic training and guidance to staff and students on common software and systems.

The Benefits

• Competitive remuneration and benefits
• Up to 25% discount on school fees for your children
• Wellbeing initiatives and resources, including access to Fitness Passport
• Professional growth and development opportunities
• Contemporary facilities and a supportive team environment
• Cultural leave for Aboriginal and Torres Strait Islander employees

Skills and Experience

• Compliance with NSW Child Protection Legislation - Working with Children Check clearance
• Experience in a technical support or ICT support role, ideally within a school environment.
• Strong knowledge of Windows and/or macOS environments.
• Experience with common software applications, including Microsoft 365, learning platforms and antivirus tools.
• A sound understanding of networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Effective communication and customer service skills.

About Catholic Schools Parramatta Diocese (CSPD)

Nagle College is part of CSPD, a network of 83 schools dedicated to transforming learning for over 40,000 students. With 5,000+ educators, CSPD provides the resources and professional development to help teachers thrive.

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children’s Guardian here.

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.