Education ICT Support Specialist

AkilConnect; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Byford Secondary College is seeking a Technical Support Officer to provide first- and second-level ICT support for our school’s information and communications technology systems. You will assist with installation, maintenance and support of ICT devices, network hardware and software in line with DoE WA standards.

The role emphasizes independence and teamwork in a busy school environment. The successful candidate will be able to troubleshoot issues, follow SOPs, and maintain professional

Qualifications

• Experience providing first- and second-level ICT support.
• Familiarity with Windows and macOS devices, printers and tablets.
• Understanding of DoE WA ICT software, processes and security policies.

Responsibilities

• Provide first- and second-level ICT support for school systems and services.
• Install, maintain and troubleshoot hardware and software per SOPs.
• Liaise with external providers and support local primary schools and learning areas.

Skills

ICT support

Troubleshooting

Windows

macOS

Printers

iPads

Networking hardware

Job description

Byford Secondary College is seeking a Technical Support Officer to provide first- and second-level ICT support for our school’s information and communications technology systems. You will assist with installation, maintenance and support of ICT devices, network hardware and software in line with DoE WA standards.

The role emphasizes independence and teamwork in a busy school environment. The successful candidate will be able to troubleshoot issues, follow SOPs, and maintain professional