ICT Support Officer

Brigidine College, St Ives; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Brigidine College, a Catholic independent girls’ school on Sydney’s North Shore, is seeking an ICT Support Officer to join its Technology team. You will provide end-user assistance, maintain ICT systems, and support staff and students with a user-centred technology experience.

The role involves collaboration with the ICT team to deliver reliable technology services across the College community, including rollout support and imaging deployment.

Qualifications

• ICT qualifications including Microsoft Certifications and/or tertiary qualifications.
• Proven experience in ICT support and end-user assistance.
• Experience with Windows OS, Microsoft Office Suite, and Office 365 administration.
• Understanding of networking and wireless technologies.
• Strong organisational skills and ability to prioritise effectively.

Responsibilities

• Provide professional and timely helpdesk support to staff and students.
• Support diverse ICT infrastructure including laptops, iPads, printers, projectors, and security systems.
• Manage user profiles and access administration.
• Maintain computer imaging and system deployment.
• Troubleshoot technical issues with a solution-focused approach.
• Support technology rollouts and project implementations.

Skills

ICT support

End-user support

Windows OS

Office 365 administration

Networking

Wireless technologies

Communication

Education

Microsoft Certifications

Tertiary ICT qualifications

ITIL v3 certification

Tools

Intune

Autopilot

Sophos Security

Palo Alto systems

Job description

Located on Sydney’s North Shore, Brigidine College is a thriving Catholic Independent girls’ school where learning sparks curiosity, confidence, and achievement. You’ll be joining a community that values collaboration, creativity, and a strong culture of professional growth.

About the Role

We are seeking an enthusiastic and experienced ICT Support Officer to join our dynamic Technology team. This is an excellent opportunity for someone who is passionate about supporting end users and maintaining high-quality ICT systems in an educational environment.

Working collaboratively with the ICT team, the position supports the delivery of reliable, innovative, and user-centred technology services across the College community.

Key Responsibilities

Provide professional and timely helpdesk support to staff and students

Support diverse ICT infrastructure including laptops, iPads, printers, projectors, and security systems

Manage user profiles and access administration

Maintain computer imaging and system deployment

Troubleshoot technical issues with a solution-focused approach

Support technology rollouts and project implementations

About You

You are a collaborative team player with excellent communication skills who can work independently. You bring:

Relevant ICT qualifications, including Microsoft Certifications and/or tertiary qualifications

Proven experience in ICT support and end-user assistance

Experience with Windows OS, Microsoft Office Suite, and Office 365 administration

Understanding of networking and wireless technologies

Strong organisational skills and ability to prioritise effectively

Highly Regarded:

ITIL v3 certification

Experience with 1:1 laptop programs

Microsoft Intune and Autopilot knowledge

Familiarity with Sophos Security and Palo Alto systems

Statement of Commitment to Child Safety

The College regards its child safeguarding responsibilities with the utmost importance and is committed to providing the necessary resources to maintain a child safe culture and ensure compliance with all relevant child safe organisation and child protection laws and regulations. We have zero tolerance for abuse and other harm and are committed to acting in students’ best interests and keeping them safe from harm.