Part-Time Customer Banking Specialist - 12-Month Contract

CommBank; Bega; On-site; AUD 38,000 - 44,000; Part time

Job summary

CommBank in Bega is seeking a Customer Banking Specialist on a 12-month fixed-term contract (to 31 December 2027) with a 30-hour, part-time roster. You’ll be the public face of the branch, helping customers with Home Loans, everyday banking, and digital options while delivering friendly, proactive service.

You’ll handle enquiries, process account maintenance and credit applications, educate customers on in-branch technology, and work within our risk-aware culture to provide clear, holistic

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing holistic solutions.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Skills

Customer service

Communication

Problem solving

Sales mindset

Job description

CommBank in Bega is seeking a Customer Banking Specialist on a 12-month fixed-term contract (to 31 December 2027) with a 30-hour, part-time roster. You’ll be the public face of the branch, helping customers with Home Loans, everyday banking, and digital options while delivering friendly, proactive service.

You’ll handle enquiries, process account maintenance and credit applications, educate customers on in-branch technology, and work within our risk-aware culture to provide clear, holistic