Impactful Community Customer Experience Advisor

The BUSY Group; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Extra annual leave days

My BUSY Day

Christmas leave days

Dedicated training budget

Paid parental leave

Retail discounts

Fitness Passport

Employee Assistance Program

Job summary

The BUSY Group in Southport on the Gold Coast is seeking a Customer Experience Advisor to connect people with employment, apprenticeships, and training opportunities. You will manage inbound and outbound calls with empathy, respond to enquiries with tailored solutions, and use the full range of services to meet customer needs.

This role emphasizes quality conversations and meaningful impact. The role is full-time and permanent, based at our Southport office near the beach and public transport,

Qualifications

• Background working with multiple computer systems.
• Desirably, previous experience in a call centre environment.
• Excellent customer and client interpersonal skills.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Respond to enquiries and provide tailored solutions.
• Use your knowledge of The BUSY Group’s full range of services to meet customer needs.

Skills

Multi-system experience

Call centre experience

Customer interpersonal skills

Tools

CRM systems

Job description

The BUSY Group in Southport on the Gold Coast is seeking a Customer Experience Advisor to connect people with employment, apprenticeships, and training opportunities. You will manage inbound and outbound calls with empathy, respond to enquiries with tailored solutions, and use the full range of services to meet customer needs.

This role emphasizes quality conversations and meaningful impact. The role is full-time and permanent, based at our Southport office near the beach and public transport,