Temporary Customer Experience Advisor (Phone-Based)

Perigon Group Pty Limited; Brisbane; Vor Ort; AUD 50.000 - 60.000; Vollzeit

Zusammenfassung

Perigon Group Pty Limited is seeking two Customer Service Officers for a full-time, 4-6 week temporary assignment in Brisbane. This role focuses on warm, professional phone-based interactions, understanding customer needs, and delivering a positive experience.

You will handle inquiries, gather information, document details, and collaborate with internal teams to resolve issues. Ideal candidates have prior customer service or contact centre experience, strong communication and listening skills,

Qualifikationen

• Experience in customer service, contact centre or phone-based roles.
• Strong communication skills, both listening and speaking.
• Ability to collect information and understand customer needs.
• Attention to detail and data entry accuracy.

Aufgaben

• Provide friendly and professional customer service over the phone.
• Manage inbound customer enquiries and provide clear information.
• Understand customer needs and ask relevant questions to gather information.
• Resolve issues and liaise with internal teams to ensure proper support.
• Update customer records and complete associated administration.
• Deliver a consistently positive customer experience.

Kenntnisse

Customer service

Phone support

Active listening

Data entry

Administration

Jobbeschreibung

Perigon Group Pty Limited is seeking two Customer Service Officers for a full-time, 4-6 week temporary assignment in Brisbane. This role focuses on warm, professional phone-based interactions, understanding customer needs, and delivering a positive experience.

You will handle inquiries, gather information, document details, and collaborate with internal teams to resolve issues. Ideal candidates have prior customer service or contact centre experience, strong communication and listening skills,