Customer Experience Coordinator

BUSY At Work; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus incentive plan

Additional 3 days annual leave (Xmas)

Training budget

BUSY Benefits: retail discounts

Fitness Passport access

Employee Assistance Program

Job summary

BUSY At Work is seeking a Customer Experience Coordinator in Townsville to ensure a positive first impression and educate the local business community on employment services. You will coordinate day-to-day activities of our field-based staff and support clients through scheduling, records management and promotional activities.

The role is full time-fixed term until 30 June 2027, based out of Kirwan with two days per week in Townsville office.

Qualifications

• Excellent verbal and written communication skills.
• High level of computer literacy.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Responsibilities

• First point of contact for customers, providing engaging and professional service.
• Manage appointment scheduling, issue notifications and reminder calls.
• Provide administrative support to customer activities (e.g., resume updates).
• Maintain accurate records and databases.
• Coordinate and maintain marketing material distribution, newsletters and community guides.

Skills

Communication

Computer literacy

Background checks

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

Our Customer Experience Coordinators ensure a positive first impression to all our clients. You will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of employment services programs through direct promotion, business development and event coordination. You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day-to-day activities of our field-based staff.

This role is full time-fixed term until 30 June 2027 with possibility of extension based out of Kirwan and required to work two days from our Townsville office.

You may ask what an everyday looks like?

• First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
• Manage appointment scheduling, issue notifications and conduct reminder calls
• Provide administrative support to customer activities i.e., resume updates
• Keep accurate and timely records and maintain databases
• Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
• ACHIEVABLE and generous bonus incentive plans
• 3 additionalpaid annual leave days - Christmas Closure
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App
• Work as part of a team whilst working autonomously with your clients!

A bit about you...

• Excellent verbal and written communication skills and able to adapt style to suit the audience
• High level of computer literacy
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.