Customer Experience Advisor - Empower Careers & Training

BUSY At Work; Gold Coast City; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Additional leave

Career progression

Training budget

Parental leave

Retail discounts

Fitness passport

EAP program

Job summary

The BUSY Group is seeking a Customer Experience Advisor in Southport to connect job seekers with employment, apprenticeships and training opportunities. You will build relationships and provide tailored solutions with empathy, handling inbound and outbound calls while leveraging the full service offering.

This full-time permanent role emphasizes listening and needs-based service, not call length, and is based at our Southport office near the beach with good public transport links.

Qualifications

• Have a background working with multiple computer systems.
• Desirably, previous experience in a call centre environment.
• Excellent customer and client interpersonal skills.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Respond to enquiries and provide tailored solutions.
• Use your knowledge of The BUSY Group’s full range of services to meet customer needs.

Skills

Computer systems experience

Call centre experience

Customer interpersonal skills

Blue Card & Police Check

Job description

The BUSY Group is seeking a Customer Experience Advisor in Southport to connect job seekers with employment, apprenticeships and training opportunities. You will build relationships and provide tailored solutions with empathy, handling inbound and outbound calls while leveraging the full service offering.

This full-time permanent role emphasizes listening and needs-based service, not call length, and is based at our Southport office near the beach with good public transport links.