ICT Support Specialist

Sydney Catholic Early Childhood Services Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Sydney Catholic Early Childhood Services (SCECS) is seeking an ICT Support Specialist to be the day-to-day technology contact across our services and to support the IT Manager. You will deliver practical technical support and help establish reliable ICT processes.

The role involves travel to SCECS services in Sydney, configuring Windows and Apple devices, and creating simple guides for staff. NSW driving licence and background checks are required.

Qualifications

• 2+ years of experience in an IT support role.
• Experience supporting Microsoft 365 and Entra ID.
• Experience across Windows, macOS and iOS.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technology clearly to non-technical staff.
• Excellent written communication and ability to create user guides.
• Willingness to travel regularly to SCECS services across Sydney.
• Current NSW Driver Licence and Working with Children Check & Police Check.

Responsibilities

• Serve as day-to-day point of contact for technology across SCECS and support the IT Manager.
• Provide practical technical support and help develop ICT processes across services.
• Manage service desk requests, incidents and technical issues.
• Assist with onboarding/offboarding, user access, licenses and device enrollment.
• Travel to SCECS services to provide hands-on technical support.
• Configure and deploy Windows and Apple devices; support Intune and Apple Business Manager.
• Create simple guides for educators and non-technical staff and maintain ICT runbooks.

Skills

2+ years IT support

Microsoft 365

Entra ID

Windows

macOS

iOS

Troubleshooting

Customer service

Education

IT qualifications

Tools

Microsoft 365

Entra ID

Windows

macOS

iOS

Intune

Apple Business Manager

Job description

About Sydney Catholic Early Childhood Services (SCECS)

Sydney Catholic Early Childhood Services (SCECS) is anot-for-profit organisationdedicated to supporting children and families within our Catholic schools and parishes. SCECS delivers high-quality education and care while fostering strong connections within the Catholic community. By joining SCECS, you become part of a purpose-driven organisation committed to making a positive impact.

Your new role

As our ICT Support Specialist, you will be the day-to-day point of contact for technology across SCECS while supporting the IT Manager.

You will provide practical technical support while helping us develop consistent, reliable ICT processes across our services.

Your responsibilities will include:

Service Desk & Support

• Manage and support day-to-day service desk requests, incidents and technical issues.
• Troubleshoot and resolve issues or escape where required.
• Develop knowledge articles and guides to help staff resolve common issues themselves.
• Support teams across Customer Service, Facilities, HR and Recruitment as they transition to new technology platforms.

Identity & Access

• Support staff onboarding and offboarding.
• Manage users, groups, licences and access through Microsoft Entra ID.
• Assist with regular access reviews and ensure staff have the appropriate technology access.
• Configure, enrol and deploy Windows and Apple devices.
• Support Intune and Apple Business Manager environments.
• Maintain the organisation's technology asset register, including repairs, warranties and secure disposal.

Service & Site Support

• Travel to SCECS services to provide hands‑on technical support.
• Troubleshoot devices, printers, AV equipment, wireless and basic network issues.
• Help reduce recurring technology problems across our services.
• Create simple, easy-to‑follow technology guides for educators and non-technical staff.
• Develop and maintain ICT procedures and runbooks.
• Identify opportunities to improve how technology is delivered and supported across SCECS.

Devices & Technology Assets

• Configure, enrol and deploy Windows and Apple devices.
• Support Intune and Apple Business Manager environments.
• Maintain the organisation's technology asset register, including repairs, warranties and secure disposal.

Documentation & Continuous Improvement

• Create simple, easy‑to‑follow technology guides for educators and non-technical staff.
• Develop and maintain ICT procedures and runbooks.
• Identify opportunities to improve how technology is delivered and supported across SCECS.

About you

You are a hands‑on IT professional who enjoys helping people and solving problems.

You don't need to know everything. What matters is that you are curious, patient, practical and confident working through technical issues.

You will ideally have:

• 2+ years' experience in an IT support role, preferably supporting multiple locations.
• Experience supporting Microsoft 365 and Entra ID.
• Experience across Windows, macOS and iOS.
• Strong troubleshooting and problem‑solving skills.
• The ability to explain technology clearly to people with different levels of technical knowledge.
• Strong written communication skills, including the ability to create simple user guides.
• A willingness to travel regularly to SCECS services across Sydney.
• A current NSW Driver Licence.
• A Working with Children Check & Police Check.

Desirable

It would be great if you also have experience with:

• Microsoft Intune.
• Apple Business Manager.
• ITSM or enterprise service management platforms.
• Basic networking, including VLANs, DHCP and wireless troubleshooting.
• ITIL 4 Foundation.
• Microsoft certifications such as MS-900, SC-900 or MD-102.
• Education, early childhood or not-for-profit environments.

Relevant IT qualifications are also desirable, but practical experience and the ability to solve problems will be highly valued.

Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights in Australia.