Full-time ICT Support Technician

Rashi Joshi; Lake Cargelligo; Hybrid; AUD 72,000 - 87,000; Full time

Job summary

CSM SEC PTY LTD is seeking a Full-time ICT Support Technician for our Sydney area operations. You will diagnose and resolve hardware, software, network and system issues, assist users and provide training to ensure smooth daily operations across multiple sites.

The role requires a Bachelor’s degree in IT or related field and at least 1 year in a similar role, plus IT Service Desk certifications. Apply to join a growing national distributor of electronic security and technology solutions.

Qualifications

• Bachelor’s degree in IT or a related field.
• Minimum 1 year of ICT support experience.
• Completion of IT Service Desk and Careers certifications.
• Knowledge of networking fundamentals, wireless networking and Microsoft OS/Office.

Responsibilities

• Diagnose and resolve hardware, software, network and system issues.
• Respond to technical enquiries and provide support to internal users, branches and customers.
• Install, configure, update and maintain software applications and computer systems.
• Assess user requirements and recommend hardware, software, and technical solutions.
• Configure and troubleshoot network-connected devices, controllers and related equipment.
• Repair, replace and configure faulty computer hardware and peripherals.
• Assist users with system operation and provide technical guidance and training.
• Support system upgrades and maintain accurate technical documentation and service records.

Skills

Hardware troubleshooting

Software installation

Networking fundamentals

Windows & Office

Communication

Education

Bachelor’s degree in IT or related field

Tools

IT Service Desk Certifications

Job description

#### Full-time ICT Support TechnicianPrestons, NSW 2170Full Time#### Job descriptionCSM SEC PTY LTDUnit 4, 16 Weld Street, Preston NSW 2170Position Title: Full-time ICT Support TechnicianSalary: $79,500 + SuperannuationCSM SEC Pty Ltd is a national electronic security and technology distributor, operating across Queensland, New South Wales, Victoria, South Australia and Western Australia. The company has continued to expand its presence within the electronic security and technology industry, supporting customers and suppliers across Australia. CSM SEC represents a range of leading technology and security brands and provides an extensive portfolio of integrated solutions, including access control, CCTV, electronic security and related technology systems. As part of our continued growth, we are seeking an ICT Support Technician to join our team in Sydney branch and provide technical support.Tasks include: • Diagnose and resolve hardware, software, network and system related technical issues. • Respond to technical enquiries and provide support to internal users, branches and customers. • Install, configure, update and maintain software applications and computer systems. • Assess user requirements and recommend appropriate hardware, software and technical solutions. • Configure and troubleshoot network-connected devices, controllers and related equipment. • Repair, replace and configure faulty computer hardware, peripherals and technical equipment. • Assist users with system operation and provide technical guidance and training when required. • Support system upgrades and improvements while maintaining accurate technical documentation and service records.Skill level required: • Minimum Bachelor’s degree in IT or a related field. • Minimum 1 year of experience in an ICT Support Technician or a similar technical support role. • Completion of IT Service Desk and Careers certifications • Strong hardware troubleshooting and software installation/configuration skills. • Knowledge of networking fundamentals, wireless networking and Microsoft operating systems/Office. • Professional attitude and ability to work effectively in a fast-paced team environment. • Strong problem-solving, communicationHow to apply:Applications open on 16 September 2026 and close on 16 October 2026.Please send your CV to . Please include the job role title in your email.