ICT Support Officer

Cardijn College; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cardijn College in Adelaide is seeking a proactive ICT Support Officer to join our dynamic ICT team. You will troubleshoot technical issues, support staff and students, and help maintain our technology-rich learning environment.

Reporting to the Director of ICT Services, you will work with autonomy on hardware, software, and network deployments, contribute to ICT procedures, and participate in after-hours support when required. This is a permanent full-time role.

Qualifications

• Experience providing ICT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service, communication and interpersonal skills.
• Ability to prioritise competing demands and manage workloads effectively.
• Experience working independently whilst contributing positively to a team.
• Commitment to maintaining confidentiality and safeguarding systems.
• A willingness to continually develop your technical knowledge and skills.
• Certificate IV in Information Technology (or equivalent) and/or demonstrated experience in a comparable ICT support role.
• Current Working With Children Check (WWCC), or the ability to obtain one.
• Current RRHAN-EC certification, or willingness to obtain.
• Commitment to supporting the Catholic ethos and values of Cardijn College.

Responsibilities

• Providing timely ICT support for hardware, software and network-related issues.
• Responding to helpdesk requests and communicating effectively with users.
• Installing, configuring and maintaining ICT equipment and applications.
• Assisting with network monitoring and troubleshooting routine operational issues.
• Supporting staff and students in the effective use of technology.
• Maintaining accurate electronic records and documentation.
• Contributing to ICT operational procedures and continuous improvement initiatives.
• Undertaking maintenance and critical support activities, including occasional out-of-hours work when required.

Skills

Troubleshooting

Customer service

ICT support

Network troubleshooting

Independent work

Team collaboration

Confidentiality

Willingness to learn

Education

Certificate IV in Information Technology (or equivalent)

Job description

We are seeking a proactive and customer-focusedICT Support Officer to join our dynamic ICT team. This is an exciting opportunity for an experienced ICT professional who enjoys solving problems, supporting users, and contributing to a technology environment that enables teaching, learning and innovation.

Our Cardijn Way fosters a culture ofbelongingandaspiration. We work inpartnershipto encourage, enable, and support students, families, and staff tolive faithfully and with integrity.

About the Role

Reporting to the Director of ICT Services, the ICT Support Officer provides responsive and professional ICT support to staff and students across the College. Working with a high degree of autonomy, you will troubleshoot technical issues, maintain ICT systems and equipment, support software and hardware deployments, and contribute to the ongoing development of ICT services across our campuses.

Key responsibilities include:

• Providing timely ICT support for hardware, software and network-related issues.
• Responding to helpdesk requests and communicating effectively with users.
• Installing, configuring and maintaining ICT equipment and applications.
• Assisting with network monitoring and troubleshooting routine operational issues.
• Supporting staff and students in the effective use of technology.
• Maintaining accurate electronic records and documentation.
• Contributing to ICT operational procedures and continuous improvement initiatives.
• Undertaking maintenance and critical support activities, including occasional out-of-hours work when required.

About You

You will be an organised and technically capable professional who enjoys working with people and delivering excellent customer service.

To be successful, you will demonstrate:

• Experience providing ICT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service, communication and interpersonal skills.
• The ability to prioritise competing demands and manage workloads effectively.
• Experience working independently whilst contributing positively to a team.
• A commitment to maintaining confidentiality and safeguarding systems.
• A willingness to continually develop your technical knowledge and skills.
• Certificate IV in Information Technology (or equivalent) and/or demonstrated experience in a comparable ICT support role.
• Current Working With Children Check (WWCC), or the ability to obtain one.
• Current Responding to Risks of Harm, Abuse and Neglect (RRHAN-EC) certification, or willingness to obtain.
• Commitment to supporting the Catholic ethos and values of Cardijn College.
• Permanent full-time opportunity.
• Work within a collaborative and supportive community.
• Be part of a progressive and growing Catholic school with a strong reputation.
• Access professional development opportunities and ongoing learning.
• Contribute to a technology-rich environment that supports student success and innovation.

For further information regarding the role, please refer to the Position Information Document.