ICT Support Officer

Minarah College; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Minarah College in Sydney NSW is seeking an ICT Support Officer to join our K–12 College. This full-time, permanent role provides responsive technical support to staff and students, helping operate ICT systems, devices and digital learning tools.

You will manage 1:1 devices with MDM (Intune/Autopilot), support Microsoft 365, Azure, networks and classroom technology, and work closely with the ICT team to deliver high-quality ICT services in a school environment.

Qualifications

• Qualifications in Information Technology or related discipline.
• Experience in ICT support within schools is preferred.
• Strong knowledge of Microsoft 365, Windows, Azure, Intune, and devices.
• Ability to troubleshoot hardware, software, networks, and classroom tech.
• Knowledge of school ICT systems like Sentral or Papercut is desirable.
• Current NSW Working with Children Check and Australian working rights.

Responsibilities

• Provide Level 1 and Level 2 ICT support for staff and students.
• Manage 1:1 student devices with MDM tools (Intune, Autopilot).
• Maintain wired/wireless network infrastructure.
• Administer Active Directory, Azure, and Microsoft 365 users.
• Support digital learning platforms (Teams, SMART Boards, Lumio).

Skills

Troubleshooting

Communication

Customer support

Team collaboration

Education

Information Technology qualification

Tools

Microsoft Intune

Autopilot

Azure

Sentral

Papercut

Vivi

Power BI

Power Automate

Power Apps

Job description

Position Title: ICT Support Officer (K–12)
Employment Type: Full-Time, Permanent
Commencement Date: Immediate or by negotiation
Location: Minarah College, Sydney NSW
Reports to: ICT Manager

About Minarah College

Minarah College is a growing independent Islamic school committed to academic excellence, student wellbeing and strong Islamic values. Serving students from Kindergarten to Year 12, the College provides a nurturing, future-focused learning environment where students are encouraged to achieve their personal best, develop their individual strengths and build the knowledge, skills and confidence needed to thrive both academically and personally.

Role Overview

The ICT Support Officer will provide responsive and effective technical support to staff and students across the K–12 College. The successful candidate will contribute to the reliable operation of the College’s ICT systems, devices, networks and digital learning technologies, while supporting staff and students to effectively use technology in teaching, learning and day-to-day operations.

This is a hands-on role supporting the College’s 1:1 student device environment and technology-enabled classrooms. The successful candidate will be a proactive, solutions-focused individual with strong technical skills, excellent communication and a genuine commitment to providing high-quality ICT support within a school environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to staff and students across hardware, software, devices and classroom audiovisual systems.
• Configure, deploy and maintain the College’s 1:1 student device fleet using Mobile Device Management (MDM) tools, including Microsoft Intune and Autopilot.
• Support the maintenance and troubleshooting of wired and wireless network infrastructure.
• Assist with the administration of user accounts and access across Active Directory, Azure and Microsoft 365 environments.
• Support teachers and students in the effective use of digital learning platforms and classroom technologies, including SMART Boards, Lumio and Microsoft Teams.
• Maintain accurate records of ICT hardware, software and associated licences.
• Support the College’s cloud and on-premise ICT infrastructure, including Microsoft Azure, Intune and Autopilot.
• Support secure identity services, including Entra ID, SSO integrations and MFA protocols.
• Assist with cybersecurity and compliance initiatives, including Essential Eight security practices and the Linewize Student Safety Platform.
• Support the effective use of technology and data platforms, including Power BI, Power Automate and Power Apps.
• Provide technical support and escalation for more complex issues involving networks, servers and enterprise applications such as Sentral.
• Maintain appropriate ICT documentation, systems and processes.
• Provide responsive and professional support to staff and students, explaining technical concepts clearly to non-technical users.
• Work collaboratively with the ICT team to identify opportunities to improve systems, processes and the overall digital learning environment.
• Stay current with emerging technologies and contribute to the ongoing development of the College’s ICT environment.
• Uphold the values and ethos of Minarah College and undertake other duties as directed.

Key Selection Criteria & Attributes

• Relevant qualifications in Information Technology, Computer Science or a related discipline.
• Demonstrated experience in an ICT support or technical support role.
• Strong knowledge of Microsoft 365, Windows, Azure, Intune and device management.
• Demonstrated ability to troubleshoot hardware, software, network and classroom technology issues.
• Knowledge of wired and wireless networking, user administration and ICT security practices.
• Strong communication, interpersonal and problem-solving skills, with the ability to support non-technical users.
• Excellent organisational skills and the ability to prioritise and manage multiple requests.
• Ability to work collaboratively as part of a professional ICT team.
• Experience with school-based ICT systems such as Sentral, Papercut, Vivi or similar (desirable).
• Experience working in an educational environment (desirable).
• Knowledge of cybersecurity frameworks, including Essential Eight (desirable).
• A commitment to the values and ethos of Islamic education.
• Professionalism, initiative, integrity and a commitment to continuous improvement.
• Current NSW Working with Children Check.
• Full Australian working rights.

Minarah College is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals.

Child Safety Commitment: Minarah College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to uphold the College's child safeguarding policies and legislative requirements.

For more information about Minarah College, please visit our website at www.minarah.nsw.edu.au