Education ICT Support Specialist — Enable Learning & Innovation

Cardijn College; Adelaide; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Cardijn College in Adelaide is seeking a proactive ICT Support Officer to join our dynamic ICT team. You will troubleshoot technical issues, support staff and students, and help maintain our technology-rich learning environment.

Reporting to the Director of ICT Services, you will work with autonomy on hardware, software, and network deployments, contribute to ICT procedures, and participate in after-hours support when required. This is a permanent full-time role.

Qualifikationen

• Experience providing ICT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service, communication and interpersonal skills.
• Ability to prioritise competing demands and manage workloads effectively.
• Experience working independently whilst contributing positively to a team.
• Commitment to maintaining confidentiality and safeguarding systems.
• A willingness to continually develop your technical knowledge and skills.
• Certificate IV in Information Technology (or equivalent) and/or demonstrated experience in a comparable ICT support role.
• Current Working With Children Check (WWCC), or the ability to obtain one.
• Current RRHAN-EC certification, or willingness to obtain.
• Commitment to supporting the Catholic ethos and values of Cardijn College.

Aufgaben

• Providing timely ICT support for hardware, software and network-related issues.
• Responding to helpdesk requests and communicating effectively with users.
• Installing, configuring and maintaining ICT equipment and applications.
• Assisting with network monitoring and troubleshooting routine operational issues.
• Supporting staff and students in the effective use of technology.
• Maintaining accurate electronic records and documentation.
• Contributing to ICT operational procedures and continuous improvement initiatives.
• Undertaking maintenance and critical support activities, including occasional out-of-hours work when required.

Kenntnisse

Troubleshooting

Customer service

ICT support

Network troubleshooting

Independent work

Team collaboration

Confidentiality

Willingness to learn

Ausbildung

Certificate IV in Information Technology (or equivalent)

Jobbeschreibung

Cardijn College in Adelaide is seeking a proactive ICT Support Officer to join our dynamic ICT team. You will troubleshoot technical issues, support staff and students, and help maintain our technology-rich learning environment.

Reporting to the Director of ICT Services, you will work with autonomy on hardware, software, and network deployments, contribute to ICT procedures, and participate in after-hours support when required. This is a permanent full-time role.