ICT Sales Representative

Customer Systems International; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary plus superannuation

Collaborative working environment

Full-time employment

Job summary

Customer Systems International – Bulleen VIC is seeking an ICT Sales Representative to identify opportunities, build client relationships and propose CRM and ICT solutions from initial consultation through implementation.

You will work with clients, technical teams and management to understand business challenges, present technology benefits, and support the sales cycle from discovery to contract.

Qualifications

• Relevant qualifications in IT/Business/Marketing/Commerce or related discipline.
• Experience in ICT solution sales, software sales, CRM systems or technology consulting.
• Experience identifying customer requirements and translating to technology solutions.

Responsibilities

• Identify and develop new business opportunities for CRM, customer engagement and ICT solutions.
• Build and maintain strong relationships with existing and prospective clients.
• Consult with clients to understand business objectives and technology requirements.
• Analyze client needs and recommend suitable CRM platforms and ICT services.
• Prepare presentations, demonstrations and proposals explaining benefits of proposed solutions.
• Collaborate with technical teams to ensure solutions align with client requirements.
• Manage the sales process from enquiry to contract negotiation and implementation support.
• Prepare forecasts, reports and business development strategies.
• Monitor market trends and competitor activities.

Skills

ICT solution sales

CRM systems

Customer engagement technologies

Communication & negotiation

Relationship management

Education

Relevant qualifications in IT/Business/Marketing/Commerce

Tools

CRM platforms

Job description

Customer Systems International – Bulleen VIC

The ICT Sales Representative will be responsible for identifying business opportunities, developing relationships with prospective and existing clients, understanding customer technology requirements and recommending suitable CRM and ICT solutions. The successful candidate will work closely with clients, technical teams and management to understand business challenges, present appropriate technology solutions and support the sales process from initial consultation through to implementation.

Key responsibilities

• Identify and develop new business opportunities for CRM, customer engagement and ICT solutions
• Build and maintain strong relationships with existing and prospective clients
• Consult with clients to understand their business objectives, customer management challenges and technology requirements
• Analyse client needs and recommend suitable CRM platforms, software solutions and ICT services
• Prepare and deliver presentations, demonstrations and proposals explaining the benefits and functionality of proposed technology solutions
• Work closely with technical consultants and project teams to ensure proposed solutions align with client requirements
• Manage the sales process from initial enquiry, requirement gathering and solution proposal through to contract negotiation and implementation support
• Prepare sales forecasts, customer reports and business development strategies
• Monitor market trends, competitor activities and emerging customer engagement technologies
• Maintain accurate records of customer interactions, opportunities and sales activities through CRM systems

About you

• Relevant qualifications in Information Technology, Business, Marketing, Commerce or a related discipline
• Demonstrated experience in ICT solution sales, software sales, CRM systems or technology consulting
• Experience identifying customer requirements and recommending appropriate technology solutions
• Strong understanding of CRM platforms, customer engagement technologies and digital business solutions
• Proven ability to develop and maintain business relationships with clients
• Strong communication, negotiation and presentation skills
• Ability to translate technical information into business benefits for clients
• Experience working with both technical teams and business stakeholders

About us

Customer Systems International was established in 2010 and engaged in providing IT support for the implementation of CRM systems for clients to win and retain customers. We focus on customer engagement solutions and deliver exceptional customer experience, creating long term relationships based on knowledge and trust.

Full-time employment with a growing Melbourne logistics business

Competitive salary plus superannuation

Opportunity to work with innovative CRM and customer engagement technologies

Collaborative working environment

Opportunity to contribute to the growth of an established Australian technology solutions business