Client Sales & Support Executive

ACA Pacific; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Job summary

ACA Pacific Pty Ltd is a specialist IT distribution business based in Port Melbourne. We are seeking a motivated and customer-focused Client Sales & Support Executive to join our team on a full-time basis.

As a Client Sales & Support Executive, you will develop and convert sales opportunities for computer hardware, software and ICT services. You will work with existing and prospective B2B customers to understand their business and technical requirements, recommend tailored ICT solutions,

Qualifications

• A bachelor's degree or higher qualification.
• At least 1 year of relevant experience in ICT sales, technology sales, business development or a related field.
• Knowledge of IT and ICT products, software and services.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer relationship and communication skills.
• Ability to understand customer requirements and recommend appropriate ICT solutions.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively with sales, technical, presales and support teams.

Responsibilities

• Develop and manage B2B customer relationships and identify new sales opportunities through CRM, market research and vendor information.
• Consult with customers to understand their business and technical requirements and recommend appropriate ICT solutions.
• Design tailored solutions combining hardware, data capture technologies, software and workflow automation.
• Maintain knowledge of ICT products, services, competitors, industry trends and technology developments.
• Prepare and present quotations, proposals and solution recommendations in collaboration with presales and technical teams.
• Negotiate pricing, credit terms and discounts within approved parameters.
• Manage the solution lifecycle from consultation and design through to deployment, implementation and post-sale support.
• Coordinate customer site deployments, including system configuration, installation and integration with existing environments.
• Provide customer training and support to encourage effective technology adoption and address issues or warranty requirements.
• Maintain accurate sales records and provide regular sales, pipeline and activity reports to management.

Skills

Analytical skills

Communication skills

Customer relationships

Understanding requirements

Organisational skills

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Presales tools

Job description

Job Type: Permanent position | Full time position

Job Description

ACA Pacific Pty Ltd is a specialist IT distribution business based in Port Melbourne. We are seeking a motivated and customer-focused Client Sales & Support Executive to join our team on a full-time basis. About the Role

As a Client Sales & Support Executive, you will develop and convert sales opportunities for computer hardware, software and ICT services. You will work with existing and prospective B2B customers to understand their business and technical requirements, recommend tailored ICT solutions, and manage opportunities through to implementation and ongoing support.

Key Responsibilities

• Develop and manage B2B customer relationships and identify new sales opportunities through CRM, market research and vendor information.


• Consult with customers to understand their business and technical requirements and recommend appropriate ICT solutions.


• Design tailored solutions combining hardware, data capture technologies, software and workflow automation.


• Maintain knowledge of ICT products, services, competitors, industry trends and technology developments.


• Prepare and present quotations, proposals and solution recommendations in collaboration with presales and technical teams.


• Negotiate pricing, credit terms and discounts within approved parameters.


• Manage the solution lifecycle from consultation and design through to deployment, implementation and post-sale support.


• Coordinate customer site deployments, including system configuration, installation and integration with existing environments.


• Provide customer training and support to encourage effective technology adoption and address issues or warranty requirements.


• Maintain accurate sales records and provide regular sales, pipeline and activity reports to management.

Skills, Knowledge and Experience To be successful in this role, you will have:

• A bachelor's degree or higher qualification.


• At least 1 year of relevant experience in ICT sales, technology sales, business development or a related field.


• Knowledge of IT and ICT products, software and services.


• Strong analytical and problem-solving skills.


• Excellent verbal and written communication skills.


• Strong customer relationship and communication skills.


• Ability to understand customer requirements and recommend appropriate ICT solutions.


• Strong organisational skills and attention to detail.


• Ability to work collaboratively with sales, technical, presales and support teams.

Employment Requirements

• Full-time position.


• Salary: $80,000 per annum plus superannuation.


• Work location: Port Melbourne, VIC.