ICT Operations Specialist – Flexible Work & Growth

Noosa Shire Council; Tewantin; On-site; AUD 93,000 - 106,000; Full time

Job summary

Noosa Council invites applications for an ICT Operations Officer to drive reliable technology services across the organisation. You will deliver technical support, manage end-user systems and devices, and help sustain a secure ICT environment while building strong stakeholder relationships.

We seek a customer-focused ICT professional with strong troubleshooting skills and a practical understanding of Microsoft 365, Windows, and end-user technologies.

Qualifications

• Diploma or higher qualification in information technology or related discipline.
• Current Class C Driver Licence is required.
• Experience delivering technical ICT support in a modern environment.

Responsibilities

• Provide responsive technical support and resolve ICT incidents and service requests.
• Administer and support end-user technologies, including hardware, software, Microsoft 365, user accounts and telecommunications services.
• Monitor cyber security alerts and controls, escalating risks and incidents.
• Contribute to ICT projects and maintain technology assets, documentation and procedures.

Skills

End-user ICT support

Windows OS

Microsoft 365

Customer service

Communication

Troubleshooting

Documentation

Education

Diploma or higher qualification in Information Technology or related discipline

Driver Licence (Class C)

Tools

Microsoft 365 Suite

Job description

Noosa Council invites applications for an ICT Operations Officer to drive reliable technology services across the organisation. You will deliver technical support, manage end-user systems and devices, and help sustain a secure ICT environment while building strong stakeholder relationships.

We seek a customer-focused ICT professional with strong troubleshooting skills and a practical understanding of Microsoft 365, Windows, and end-user technologies.