ICT Operations Manager

Ipswich City Council; Ipswich City; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary plus 12.5% superannuation

Leave loading 17.5%

Positive workplace culture

Work/Life balance

Diversity and inclusion

Learning and development

Health and wellbeing

Salary packaging

Job summary

Ipswich City Council is seeking an ICT Operations Manager to lead 18 ICT professionals across Service Desk, End User Computing, Infrastructure and Cyber Security. Reporting to the CIO, the role operates in a hybrid, multi-cloud and XaaS environment to deliver reliable, secure, customer-focused technology services and drive transformation.

You will develop strategies, lead continuous improvement, build capability and partner with business leaders to maximise value and service outcomes as part of

Qualifications

• Extensive experience leading ICT Operations across Service Desk, End User Computing, Infrastructure and Cyber Security.
• Demonstrated success leading ICT transformation and service improvement in hybrid/cloud environments.
• Strong strategic, operational and people leadership with ability to develop high-performing teams.

Responsibilities

• Leading and developing Service Desk, End User Computing, Infrastructure and Cyber Security teams
• Building internal capability and fostering continuous improvement and high performance
• Developing and executing ICT operations and cyber security strategies
• Ensuring reliable, secure and customer-focused technology services through governance and operational management
• Building strong stakeholder and technology partner relationships to maximise value
• Leading operational planning, budget management and service improvement initiatives

Skills

Service Desk

End User Computing

Infrastructure

Cyber Security

Strategic leadership

People leadership

Stakeholder relationships

Budget management

Education

Relevant tertiary qualifications in IT/CS/Business or related discipline

Job description

As ICT Operations Manager, you will lead a highly engaged team of 18 ICT professionals delivering Service Desk, End User Computing, Infrastructure and Cyber Security functions across a modern technology landscape. Reporting to the Chief Information Officer, this position provides the opportunity to shape and influence ICT operations within one of Queensland's fastest growing local governments.

You will provide strategic and operational leadership across a hybrid, multi-cloud and XaaS environment, ensuring reliable, secure and customer-focused technology services that enable organisational success. while building capability and driving continuous improvement.

Working as a key member of the ICT leaderships team, you will drive continuous improvement, build capability and play a pivotal role in Council's digital transformation journey working with technology partners and business leaders to maximise value, innovation and service outcomes.

Key responsibilities include:

• Leading and developing Service Desk, End User Computing, Infrastructure and Cyber Security teams
• Building internal capability and fostering a culture of continuous improvement and high performance
• Developing and executing ICT operations and cyber security strategies
• Ensuring reliable, secure and customer-focused technology services through effective governance and operational management
• Building strong stakeholder and technology partner relationships to maximise value and outcomes
• Leading operational planning, budget management and service improvement initiatives

View the position description for more details about the role.

About you

To be successful in this role, you will bring:

• Extensive experience leading ICT Operations functions across Service Desk, End User Computing, Infrastructure and Cyber Security
• Demonstrated success leading ICT transformation and service improvement initiatives within complex hybrid and cloud-enabled environments
• Strong strategic, operational and people leadership skills, with a proven ability to develop high-performing teams and build internal capability
• Experience developing trusted stakeholder relationships and influencing outcomes across a diverse organisation
• A collaborative and customer-focused approach, with a commitment to continuous improvement and service excellence
• Relevant tertiary qualifications in Information Technology, Computer Science, Business or a related discipline, or equivalent experience
• Alignment with Council's values of safety and wellbeing, communication, collaboration, integrity, efficiency and leadership

About the benefits

This is a full time, fixed term, senior contract position with an attractive salary package plus 12.5% superannuation and 17.5% leave loading.

• Positive workplace culture:Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work/Life balance: A supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion:Work with adiverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development:Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging:Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a city where heritage, growth and opportunity come together. As one of Queensland’s fastest-growing regions and one of its oldest provincial cities, Ipswich offers a unique mix of proud communities, natural landscapes, vibrant urban centres and an exciting future.

Our people play an important role in shaping this future. Across a range of services, professions and specialist functions, our teams work together to support a liveable, inclusive and sustainable city for our thriving community.

We have a workplace culture built on our values of safety and wellbeing, communication, collaboration, integrity, efficiency and leadership. Join us in shaping the future of the city and its people.

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Pre Employment Screening:

Successful applicants must agree to provide information for pre-employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include health assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer:

We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.