ICT Support Officer — Flexible, Fast-Paced HQ Tech

Princess Polly E-Boutique; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Flexible working arrangements

Parental leave and family planning

Employee discount program

Renovated Burleigh Heads office

Team social activities

Monthly birthday celebrations

Job summary

Princess Polly E-Boutique invites applications for an ICT Support Officer at our Burleigh Heads HQ. You will be the go-to tech expert, keeping systems secure and running smoothly while supporting end users across the business.

You’ll troubleshoot hardware and software, manage Microsoft 365 and Google Workspace environments, and liaise with vendors to resolve issues. A proactive, autonomous team player is essential in a fast-paced, collaborative office.

Qualifications

• Experience in ICT support in a fast-paced corporate or HQ environment.
• Proficient with Windows and macOS troubleshooting.
• Experience providing Level-2 SaaS support and liaison with third-party teams.

Responsibilities

• Provide on-the-ground tech support for HQ and corporate functions.
• Troubleshoot IT hardware: laptops, desktops, monitors, video conf, printers.
• Support SaaS applications and coordinate with vendors to fix issues.
• Monitor cybersecurity risks and mitigate them.
• Manage office network: routers, switches, Wi‑Fi, VPN.
• Ensure SOX-compliant user access provisioning and reporting.
• Stay updated on tech trends and suggest improvements.

Skills

ICT Support

Windows

macOS

SaaS Support

Mobile devices

Microsoft 365

Google Workspace

Cybersecurity

Communication

Autonomous work

Teamwork

Tools

None

Job description

Princess Polly E-Boutique invites applications for an ICT Support Officer at our Burleigh Heads HQ. You will be the go-to tech expert, keeping systems secure and running smoothly while supporting end users across the business.

You’ll troubleshoot hardware and software, manage Microsoft 365 and Google Workspace environments, and liaise with vendors to resolve issues. A proactive, autonomous team player is essential in a fast-paced, collaborative office.