ICT Operations Officer
Noosa Shire Council
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Job summary
Noosa Council invites applications for an ICT Operations Officer to drive reliable technology services across the organisation. You will deliver technical support, manage end-user systems and devices, and help sustain a secure ICT environment while building strong stakeholder relationships.
We seek a customer-focused ICT professional with strong troubleshooting skills and a practical understanding of Microsoft 365, Windows, and end-user technologies.
Qualifications
- Diploma or higher qualification in information technology or related discipline.
- Current Class C Driver Licence is required.
- Experience delivering technical ICT support in a modern environment.
Responsibilities
- Provide responsive technical support and resolve ICT incidents and service requests.
- Administer and support end-user technologies, including hardware, software, Microsoft 365, user accounts and telecommunications services.
- Monitor cyber security alerts and controls, escalating risks and incidents.
- Contribute to ICT projects and maintain technology assets, documentation and procedures.
Skills
Education
Tools
Job description
Noosa Council values the contribution of our people and is committed to creating a workplace where employees feel supported, respected and empowered to succeed. We celebrate diversity and are proud to foster an inclusive environment that promotes health and wellbeing, work-life balance and meaningful career development.
Join our supportive and progressive organisation and be part of a team delivering on our vision -‘Noosa Shire - different by nature’
Noosa Council values the contribution of our people and is committed to creating a workplace where employees feel supported, respected and empowered to succeed. We celebrate diversity and are proud to foster an inclusive environment that promotes health and wellbeing, work-life balance and meaningful career development.
Join our supportive and progressive organisation and be part of a team delivering on our vision -‘Noosa Shire - different by nature’
Drive the delivery of reliable and secure technology services that support Noosa Council's operations. As an ICT Operations Officer, you will provide technical support, manage end-user systems and devices, and help maintain a seamless technology experience across the organisation. You'll contribute to cyber security, system administration and ICT projects while building strong relationships with stakeholders. This is a great opportunity for a customer-focused ICT professional who enjoys problem-solving and supporting the delivery of essential Council services.
- Position Status -Full-Time
- Employment Type - Permanent
- Department -Corporate Services
- Branch-ICT
- Classification - Qld LGIA (Stream A) - State 2017, Division 2, Section 1 - Administrative, Clerical, Technical, Professional, Community Service, Supervisory and Managerial Services
- Position Remuneration - LGOA Level 4
- $93,213 - Base annual salary
- $105,804 - Total Remuneration Package which is based on a full-time employee and inclusive of 12% Employer superannuation and 17.5% annual leave loading.
- Location -Tewantin Administration Building
- Advertised -Internally and externally
- Closing Date - 11.59pm (AEST) Sunday 22 November 2026
You are a customer-focused ICT professional with experience delivering technical support in a modern technology environment. You have strong troubleshooting skills, a practical understanding of Microsoft 365, Windows and end-user technologies, and a commitment to providing excellent service. You communicate effectively with both technical and non-technical users and enjoy finding solutions to a broad range of ICT challenges. Most importantly, you are proactive, adaptable and thrive in a collaborative team environment.
- Provide responsive technical support and resolve ICT incidents and service requests to maintain effective service delivery
- Administer and support end-user technologies, including hardware, software, Microsoft 365, user accounts and telecommunications services
- Monitor cyber security alerts and controls, escalating risks and incidents to support a secure ICT environment
- Contribute to ICT projects and maintain technology assets, documentation and operational procedures to support reliable business operations
- Demonstrated experience providing end-user ICT support within a modern organisational environment
- Sound knowledge of Microsoft Windows, Microsoft 365 and enterprise desktop applications
- Ability to diagnose and resolve hardware, software, access and network-related issues
- Strong customer service and communication skills, with the ability to explain technical information clearly
- Well-developed organisational skills and the ability to manage competing priorities and service requests
- Experience maintaining ICT documentation, records and procedures, with a focus on accuracy and continuous improvement
- Diploma or higher qualification in Information Technology, Information Systems or a related discipline, or equivalent demonstrated experience in an ICT operational environment
- Current Class C Driver Licence
At Noosa Council, being Different by Nature is more than our location, it reflects how we work, how we support our people, and how we serve our community. We are committed to creating a workplace that is inclusive, respectful and supportive, where diversity is valued and equal opportunity underpins our recruitment, development and career opportunities.
Our people play an important role in protecting Noosa’s unique natural environment while delivering services that support a thriving and sustainable community. Through our Certified Agreement 2025 and broader workforce initiatives, we have made a strategic investment in our employees to provide financial security, modern flexibility and meaningful wellbeing support throughout their careers.
- Guaranteed salary increase as part of the Certified Agreement, delivering 14.5% increase over 3 years or CPI (whichever is greater)
- 12% employer superannuation contributions
- 17.5% annual leave loading
- Flexible working arrangements in consultation with your manager
- Modern flex-time framework allowing employees to adjust working hours and bank time
- Ability to structure work patterns to support family, personal and professional commitments
- Right to Disconnect provisions, supporting clear boundaries between work and personal time
- 5 days Wellbeing Leave supporting mental health and personal wellbeing
- 5 days Reproductive Health Leave supporting preventative care, treatment and reproductive health needs
- 20 days Domestic and Family Violence Leave
- Employee Assistance Program for confidential professional support
- Workplace wellness initiatives and wellbeing programs
- Discounted access to Council facilities
- Annual flu vaccination program/annual skin checks
- 12 weeks paid parental leave for primary caregivers
- 2 weeks paid partner leave for secondary caregivers
- Access to carers leave to support family responsibilities
- Training, mentoring and professional development opportunities
- Internal career mobility and secondment opportunities
- Opportunities to broaden experience through Council projects and initiatives.
- The ability to contribute to meaningful work that supports the long-term sustainability of the Noosa community
Please contact Cameron Douglas, ICT Manager, on (07) 5329 6*** for any further information.
Noosa Council is located at the northern end of the Sunshine Coast in Queensland. Covering an area of 872 square km. Noosa has a proud history of preserving its natural environment and is recognised by UNESCO as a Biosphere Reserve. The region offers a unique mix of stunning beaches, national parks, lakes and lush hinterland, which makes it one of the greatest places in Australia to live and work.
Job No – ZZ2058
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