ICT Operations Lead: Critical Services & Availability

Centorrino-Technologies-1; Adelaide; On-site; AUD 110,000 - 160,000; Full time

Job summary

Centorrino Technologies is seeking an experienced Operations Team Lead to oversee day-to-day operations across a critical ICT environment. The role is based in ACT or SA and is a 12-month contract with potential for extension.

You will lead operational management, coordinate technical teams and stakeholders, and ensure services remain secure and available while meeting business requirements. A strong focus on service improvement and incident response is essential.

Qualifications

• Proven experience leading ICT operations in large, complex environments.
• Strong ability to manage incidents and service disruptions while maintaining security controls.
• Experience coordinating with executives and technical teams to drive outcomes.
• Knowledge of Australian Government security policies and best practices is advantageous.

Responsibilities

• Lead the day-to-day operational management of critical ICT services and components.
• Monitor service availability and investigate outages, service disruptions and breaches of service targets.
• Coordinate remedial activities and drive timely issue resolution.
• Provide advice on service availability, operational planning, service improvement and performance.
• Act as a central coordination point between technical teams, management and senior leadership.
• Prioritise resources, activities and operational requirements across teams.
• Ensure leadership teams have the information and resources required to support ongoing operations and change.
• Lead and coordinate investigations into operational and security incidents.
• Engage with a broad range of stakeholders and communicate complex technical matters clearly.
• Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
• Support the maintenance of security requirements, operational processes and documentation.
• Identify opportunities for continuous improvement across operational services and processes.

Skills

ICT operations

Stakeholder engagement

Incident management

ISM/Essential Eight

Firewall & SIEM

Executive communication

Job description

Centorrino Technologies is seeking an experienced Operations Team Lead to oversee day-to-day operations across a critical ICT environment. The role is based in ACT or SA and is a 12-month contract with potential for extension.

You will lead operational management, coordinate technical teams and stakeholders, and ensure services remain secure and available while meeting business requirements. A strong focus on service improvement and incident response is essential.