Operations Team Lead

Centorrino Technologies; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Professional development

IT equipment

Team events

Employee discounts

Job summary

Centorrino Technologies is seeking an experienced Operations Team Lead to oversee day-to-day ICT operations within a large, complex environment. You will coordinate technical teams, manage service availability, and ensure security and compliance across critical services.

You will lead incident response, drive continuous improvement, and engage with executives and stakeholders to align operational plans with business needs.

Qualifications

• Experience leading ICT operations, network, infrastructure or secure service delivery in large environments.
• Strong leadership and service management experience.
• Excellent communication with executives and technical teams.
• Problem solving and incident resolution skills.
• Knowledge of Australian Government information security policies and ISM/Esssential Eight is a plus.
• Familiarity with firewalls, DNS security, CASB, DLP and SIEM/SOAR advantageous.

Responsibilities

• Lead day-to-day operational management of critical ICT services.
• Monitor service availability, investigate outages and breaches of targets.
• Coordinate remedial activities and ensure timely resolution.
• Provide guidance on availability, planning, and performance improvements.
• Act as central coordination between technical teams, management and leadership.
• Prioritise resources and operational requirements across teams.
• Lead investigations into operational and security incidents.
• Communicate complex technical matters clearly to stakeholders.
• Present recommendations and gain stakeholder agreement on outcomes.
• Support security requirements, processes and documentation.
• Identify opportunities for continuous improvement across operations.

Skills

Operational leadership

ICT operations

Stakeholder engagement

Incident management

Service availability

Security awareness

Change coordination

Cross-functional collaboration

Tools

Firewalls

DNS security

CASB

DLP

SIEM/SOAR

SAML/LDAP/AD

Kerberos

ISM/InfoSec policies

Job description

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

We are looking for an experienced Operations Team Lead to oversee day-to-day operations and service availability across a critical ICT environment. This role is based in ACT or SA and is offered as a 12-month contract, with the potential for extension. You'll provide operational leadership, coordinate technical teams and stakeholders, and help ensure services remain secure, available and aligned with operational requirements.

Requirements

What You'll Do

• Lead the day-to-day operational management of critical ICT services and components
• Monitor service availability and investigate outages, service disruptions and breaches of service targets
• Coordinate remedial activities and drive timely issue resolution
• Provide advice on service availability, operational planning, service improvement and performance
• Act as a central coordination point between technical teams, management and senior leadership
• Prioritise resources, activities and operational requirements across teams
• Ensure leadership teams have the information and resources required to support ongoing operations and change
• Lead and coordinate investigations into operational and security incidents
• Engage with a broad range of stakeholders and communicate complex technical matters clearly
• Develop and present recommendations, gaining stakeholder agreement on proposed outcomes
• Support the maintenance of security requirements, operational processes and documentation
• Identify opportunities for continuous improvement across operational services and processes

What You'll Bring

• Demonstrated experience leading or managing ICT operations, network, infrastructure or secure service capabilities within a large and complex environment
• Strong operational leadership and service management experience
• Excellent communication and stakeholder engagement skills, including experience working with senior executives and technical teams
• Strong problem-solving and issue-resolution capabilities
• Experience navigating complex technical and operational environments to develop and maintain effective solutions
• Experience managing service levels, operational performance and continuous improvement activities
• Strong understanding of ICT operations, service availability and incident management
• Knowledge of Australian Government information security policies, the Information Security Manual (ISM) and Essential Eight would be highly regarded
• Familiarity with technologies such as firewalls, DNS security, CASB, DLP and SIEM/SOAR would be advantageous
• Understanding of enterprise identity and authentication concepts, including SAML, LDAP/AD and Kerberos, would be beneficial
• Relevant industry certifications such as PCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+ would be highly regarded

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning
• Extensive discounts and benefits to maximise your money
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.