ICT Change & Release Orchestrator

Profectus; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Profectus is seeking an experienced Change and Release Coordinator to support ICT change and release management within an Australian Government agency. You will coordinate ICT changes and releases across test, pre-production and production environments, reporting to the Change and Release Management lead.

The role covers change request review, release scheduling, release readiness and go/no-go coordination, and post-release validation.

Qualifications

• Experience coordinating ICT Change, Release and Deployment Management.
• Strong knowledge of ITIL-based change and release governance.
• Experience reviewing change requests for risk, impact and testing evidence.

Responsibilities

• Coordinate ICT Change Management across test, pre-prod and production environments.
• Review change requests for business justification, risk and impact assessments, and endorsements.
• Record, categorise and maintain change requests in the service management tool through closure.
• Progress standard, normal, emergency and unauthorised changes through governance.
• Support the review and authorisation of minor and standard changes.
• Identify incomplete or non-compliant change requests and collaborate with technical teams to resolve.
• Escalate risks and scheduling conflicts to senior management.
• Maintain the Release Schedule and Change/Release Calendars.
• Coordinate release readiness and go/no-go activities with validated release notes.
• Liaise with business and technology teams on scope, dependencies and service impacts.
• Monitor deployments and communicate progress, risks and outcomes to stakeholders.
• Support post-release validation, contingency and rollback activities and close release records.

Skills

Stakeholder management

Oral and written communication

Continuous improvement

Governance navigation

Education

Tertiary ICT qualification

ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: High-Velocity IT

ITIL 4 Practitioner: Release Management

DevOps Foundation (DOFD)

Tools

ITSM tools

Job description

Profectus is seeking an experienced Change and Release Coordinator to support ICT change and release management within an Australian Government agency. You will coordinate ICT changes and releases across test, pre-production and production environments, reporting to the Change and Release Management lead.

The role covers change request review, release scheduling, release readiness and go/no-go coordination, and post-release validation.