Change & Release Coordinator

Recruitment Hive; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Recruitment Hive is sourcing a Change & Release Coordinator for a major Federal Government department. The role focuses on coordinating ICT change management, release planning, and governance in alignment with ITIL/ITSM practices.

The ideal candidate will bring proven experience in change, release and deployment management, ITIL-certified knowledge, and tertiary ICT qualifications, supporting risk assessments, testing evidence, and compliant release execution.

Qualifications

• Demonstrated proven experience with coordination & facilitation of Technology Change, Release & Deployment Management processes & procedures.
• Knowledge of ITSM Process Management - Release Management, Change Management.
• Tertiary ICT qualifications including ITIL 4 Specialist Create & Support, HVIT, Practitioner: Release Management, ITIL Foundation (desired).

Responsibilities

• Coordinate the day-to-day operation of the ICT Change Management process in accordance with approved policies, procedures & governance requirements.
• Review ICT Change Requests to confirm business justification, risk & impact assessments, implementation plans, testing evidence, rollback arrangements, communications & endorsements.
• Record, categorise, review & maintain ICT Change Requests within the service management tool.
• Monitor ICT Change Requests throughout their lifecycle & follow up with stakeholders on outstanding information, approvals, actions & closure requirements.
• Ensure ICT Changes are planned, risk assessed, tested, evaluated, approved & implemented in a controlled manner.
• Identify incomplete or non-compliant ICT Change Requests & work with Change Coordinators & technical teams to address deficiencies.
• Escalate material risks, unresolved issues, non-compliance & scheduling conflicts.
• Coordinate the planning & delivery of ICT Releases across test, pre-production & production environments.

Skills

Change & Release coordination

ITSM knowledge

ITIL certifications

Education

Tertiary ICT qualification

Job description

• Coordinate technical change & release (ITIL, ITSM)

Our client, a major Federal Government department responsible for Australia's foreign policy, international relations, trade, development and consular services, require the services of a Change & Release Coordinator.

Duties of the Change & Release Coordinator

• Coordinate the day-to-day operation of the ICT Change Management process in accordance with approved policies, procedures & governance requirements;
• Review ICT Change Requests to confirm that business justification, risk & impact assessments, implementation plans, testing evidence, rollback arrangements, communications & required endorsements are complete;
• Record, categorise, review & maintain ICT Change Requests within the service management tool;
• Monitor ICT Change Requests throughout their lifecycle & follow up with stakeholders on outstanding information, approvals, actions & closure requirements;
• Ensure ICT Changes are appropriately planned, risk assessed, tested, evaluated, approved & implemented in a controlled manner based on the ICT Change & Release Policy & Process;
• Identify incomplete, conflicting or non-compliant ICT Change Requests & work with Change Coordinators & technical teams to address deficiencies;
• Escalate material risks, unresolved issues, non-compliance & scheduling conflicts;
• Coordinate the planning & delivery of ICT Releases across test, pre-production & production environments.

Skills and Experience Required

• Demonstrated proven experience with coordination & facilitation of Technology Change, Release & Deployment Management processes & procedures;
• Knowledge of ITSM Process Management - Release Management, Change Management;
• Tertiary qualifications in ICT including ITIL 4 Specialist Create & Support, ITIL High-Velocity IT (HVIT), ITIL Practitioner: Release Management, ITIL Foundation (desired);

Please note that applications close on Monday the 23rd of November 2026 at 11am.

We Value Diversity

We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.