Strategic Change & Release Coordinator (ITIL)

Recruitment Hive; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Recruitment Hive is sourcing a Change & Release Coordinator for a major Federal Government department. The role focuses on coordinating ICT change management, release planning, and governance in alignment with ITIL/ITSM practices.

The ideal candidate will bring proven experience in change, release and deployment management, ITIL-certified knowledge, and tertiary ICT qualifications, supporting risk assessments, testing evidence, and compliant release execution.

Qualifications

• Demonstrated proven experience with coordination & facilitation of Technology Change, Release & Deployment Management processes & procedures.
• Knowledge of ITSM Process Management - Release Management, Change Management.
• Tertiary ICT qualifications including ITIL 4 Specialist Create & Support, HVIT, Practitioner: Release Management, ITIL Foundation (desired).

Responsibilities

• Coordinate the day-to-day operation of the ICT Change Management process in accordance with approved policies, procedures & governance requirements.
• Review ICT Change Requests to confirm business justification, risk & impact assessments, implementation plans, testing evidence, rollback arrangements, communications & endorsements.
• Record, categorise, review & maintain ICT Change Requests within the service management tool.
• Monitor ICT Change Requests throughout their lifecycle & follow up with stakeholders on outstanding information, approvals, actions & closure requirements.
• Ensure ICT Changes are planned, risk assessed, tested, evaluated, approved & implemented in a controlled manner.
• Identify incomplete or non-compliant ICT Change Requests & work with Change Coordinators & technical teams to address deficiencies.
• Escalate material risks, unresolved issues, non-compliance & scheduling conflicts.
• Coordinate the planning & delivery of ICT Releases across test, pre-production & production environments.

Skills

Change & Release coordination

ITSM knowledge

ITIL certifications

Education

Tertiary ICT qualification

Job description

Recruitment Hive is sourcing a Change & Release Coordinator for a major Federal Government department. The role focuses on coordinating ICT change management, release planning, and governance in alignment with ITIL/ITSM practices.

The ideal candidate will bring proven experience in change, release and deployment management, ITIL-certified knowledge, and tertiary ICT qualifications, supporting risk assessments, testing evidence, and compliant release execution.