Change and Release Coordinator

Profectus; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Profectus is seeking an experienced Change and Release Coordinator to support ICT change and release management within an Australian Government agency. You will coordinate ICT changes and releases across test, pre-production and production environments, reporting to the Change and Release Management lead.

The role covers change request review, release scheduling, release readiness and go/no-go coordination, and post-release validation.

Qualifications

• Experience coordinating ICT Change, Release and Deployment Management.
• Strong knowledge of ITIL-based change and release governance.
• Experience reviewing change requests for risk, impact and testing evidence.

Responsibilities

• Coordinate ICT Change Management across test, pre-prod and production environments.
• Review change requests for business justification, risk and impact assessments, and endorsements.
• Record, categorise and maintain change requests in the service management tool through closure.
• Progress standard, normal, emergency and unauthorised changes through governance.
• Support the review and authorisation of minor and standard changes.
• Identify incomplete or non-compliant change requests and collaborate with technical teams to resolve.
• Escalate risks and scheduling conflicts to senior management.
• Maintain the Release Schedule and Change/Release Calendars.
• Coordinate release readiness and go/no-go activities with validated release notes.
• Liaise with business and technology teams on scope, dependencies and service impacts.
• Monitor deployments and communicate progress, risks and outcomes to stakeholders.
• Support post-release validation, contingency and rollback activities and close release records.

Skills

Stakeholder management

Oral and written communication

Continuous improvement

Governance navigation

Education

Tertiary ICT qualification

ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: High-Velocity IT

ITIL 4 Practitioner: Release Management

DevOps Foundation (DOFD)

Tools

ITSM tools

Job description

Profectus is seeking an experienced Change and Release Coordinator to support ICT change and release management within an Australian Government agency. You will coordinate ICT changes and releases across test, pre-production and production environments, reporting to the Change and Release Management lead. The work covers change request review, release scheduling, release readiness and go/no-go coordination, and post-release validation.

Key Responsibilities

• Coordinate the day-to-day operation of the ICT Change Management process in line with approved policies and governance requirements
• Review change requests for business justification, risk and impact assessments, implementation plans, testing evidence, rollback arrangements and endorsements
• Record, categorise and maintain change requests in the service management tool and follow them through to closure
• Progress normal, standard, emergency and unauthorised changes through the appropriate governance pathways
• Support the review and authorisation of minor and standard changes
• Identify incomplete or non-compliant change requests and work with technical teams to resolve them
• Escalate risks, non-compliance and scheduling conflicts to senior management
• Maintain the Release Schedule and Change and Release Calendars
• Coordinate release readiness and go/no-go activities, including validating release notes and documentation
• Liaise with business and technology teams on release scope, dependencies, timing and service impacts
• Monitor deployments and communicate progress, risks and outcomes to stakeholders
• Support post-release validation, contingency and rollback activities, and close out release records

Required Experience

• Proven experience coordinating and facilitating ICT Change, Release and Deployment Management processes
• Sound knowledge of ITSM change and release management processes
• Experience managing change requests within a service management tool
• Experience coordinating releases across multiple environments and delivery teams
• Strong stakeholder management skills, with the ability to influence others toward shared outcomes
• Strong oral and written communication skills
• A continuous improvement approach to service management processes
• Tertiary qualifications in ICT
• ITIL 4 Specialist Create, Deliver and Support certification
• ITIL 4 Specialist High-Velocity IT (HVIT) certification
• ITIL 4 Practitioner: Release Management
• DevOps Foundation (DOFD) certification
• Exposure to problem, configuration and availability management

Security Clearance Requirements

• Must be an Australian Citizen
• Must hold a current AGSVA NV1 Security Clearance

Why Profectus

Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.