Change & Release Coordinator

Experis Australia Pty Ltd.; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Experis Australia Pty Ltd. is seeking a skilled Change & Release Coordinator to join a large Federal Government technology environment in Canberra.

This onsite, 12-month contract role focuses on coordinating ICT change and release activities, maintaining governance processes and ensuring policy compliance across multiple environments. You will work with senior stakeholders and technical teams to improve operational resilience, manage delivery risk and support successful deployments.

Qualifications

• Proven experience coordinating ICT Change, Release and Deployment Management processes.
• Strong knowledge of IT Service Management (ITSM), Change Management and Release Management practices.
• Excellent stakeholder engagement and communication skills.
• Ability to influence and collaborate with technical and business teams.
• Strong attention to governance compliance.
• Proactive approach to process improvement and service optimisation.
• Experience in complex government or enterprise environments.

Responsibilities

• Coordinate day-to-day ICT Change Management activities.
• Review change requests for business justification, risk assessments, testing evidence, implementation plans and approvals.
• Monitor changes through their lifecycle and follow up on actions and approvals.
• Coordinate changes through governance channels (standard, normal, emergency, unauthorised).
• Identify and address non-compliant change requests and escalating risks.
• Coordinate planning and delivery of ICT releases across environments.
• Maintain release schedules and release calendars.
• Facilitate release readiness activities including documentation, testing, approvals and communication planning.
• Coordinate go/no-go activities and stakeholder engagement.
• Monitor deployments and communicate progress, risks and outcomes.
• Manage dependencies across delivery teams and technology groups.
• Support post-implementation reviews and release closure.
• Assist with contingency and rollback activities when required.

Skills

Stakeholder engagement

Communication

Attention to detail

Governance compliance

Process improvement

Risk management

Education

ITIL 4 Foundation Certification

Job description

Change & Release Coordinator

Canberra, ACT | 12 Month Contract + Extension Options | Full Time Onsite

An exciting opportunity exists for an experienced Change & Release Coordinator to join a large Federal Government technology environment. This role will play a key part in supporting ICT Change and Release Management functions, ensuring technology changes and releases are delivered in a controlled, compliant and risk-managed manner.

Working closely with senior stakeholders, technical teams and governance bodies, you will help coordinate the end-to-end lifecycle of ICT changes and releases across complex enterprise environments.

About the Role

As the Change & Release Coordinator, you will be responsible for coordinating ICT change and release activities, maintaining governance processes, supporting stakeholders, and ensuring compliance with established policies and procedures.

You will work across both Change Management and Release Management disciplines, helping to improve operational resilience, reduce delivery risk and support the successful deployment of ICT services and technologies.

Key Responsibilities

Change Management

• Coordinate day-to-day ICT Change Management activities.
• Review change requests to ensure business justification, risk assessments, testing evidence, implementation plans and approvals are complete.
• Monitor changes throughout their lifecycle and follow up on outstanding actions and approvals.
• Coordinate standard, normal, emergency and unauthorised changes through the appropriate governance channels.
• Identify and address non-compliant or incomplete change requests.
• Escalate risks, issues and scheduling conflicts where required.
• Ensure changes are planned, tested, assessed and implemented in accordance with organisational policies and frameworks.

Release Management

• Coordinate the planning and delivery of ICT releases across multiple environments.
• Maintain release schedules and change calendars.
• Facilitate release readiness activities, including documentation, testing, approvals and communication planning.
• Coordinate go/no-go activities and stakeholder engagement.
• Monitor deployments and communicate progress, risks and outcomes.
• Manage dependencies across delivery teams and technology groups.
• Support post-implementation reviews, validation activities and release closure.
• Assist with contingency and rollback activities when required.

About You

To be successful in this role, you will demonstrate:

• Proven experience coordinating ICT Change, Release and Deployment Management processes.
• Strong knowledge of IT Service Management (ITSM), Change Management and Release Management practices.
• Excellent stakeholder engagement and communication skills.
• The ability to influence and collaborate with technical and business teams.
• Strong attention to detail and governance compliance.
• A proactive approach to process improvement and service optimisation.
• Experience working within complex enterprise or government environments.

Essential Requirements

• ITIL 4 Foundation Certification.
• Demonstrated experience facilitating Change and Release Management processes.
• Strong understanding of ITSM frameworks and governance principles.
• Excellent written and verbal communication skills.
• Strong stakeholder management capabilities.
• Continuous improvement mindset.

Highly Regarded

• Tertiary qualifications in Information Technology or a related discipline.
• ITIL 4 Specialist Create, Deliver and Support certification.
• ITIL 4 Specialist High-Velocity IT (HVIT) certification.
• ITIL 4 Practitioner: Release Management certification.
• DevOps Foundation certification.
• Experience working within large-scale government or highly regulated environments.

What's on Offer?

• Initial 12-month contract.
• Up to 2 x 12-month extension options.
• Canberra-based position.
• Full-time onsite engagement, 5 days per week.
• Opportunity to work on critical ICT services supporting a large and complex technology environment.
• Long-term programme stability and career-enhancing government experience.

Security Clearance

Applicants must be Australian Citizens and must hold a Negative Vetting Level 1 (NV1) security clearance.

If you have a strong background in ICT Change and Release Management and are looking to contribute to the successful delivery of critical technology services, we'd love to hear from you.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.